Subject: Urgent Support Request for Driver Issues on Acer Gateway with AMD Ryzen 5 4600H Dear Acer

Subject: Urgent Support Request for Driver Issues on Acer Gateway with AMD Ryzen 5 4600H

Dear Acer Support Team,

I am reaching out to you regarding persistent issues with my Acer Gateway device (GTWN156-2BK20I00757) equipped with an AMD Ryzen 5 4600H processor. Despite attempting to install the latest drivers for Windows 10 and 11 Pro, I have encountered significant difficulties.

Currently, my Realtek PCIe GBE Family Controller driver version is 10.35.510.2019, which is outdated. Furthermore, the BIOS version dates back to 2020, affecting the compatibility with the current Windows 11 Pro version. The network driver I have is 10.0.26100.1, which is significantly outdated as well.

I believe that updating the BIOS is necessary, and it is crucial for Acer to provide updated drivers compatible with Windows 11. I have also encountered issues with my account access on Windows, often facing internet connection problems when trying to sign in.

Additionally, I face issues with using CMD and PowerShell commands related to network resets, with no visible network detected post-commands. This situation forces me to format my computer repeatedly.

Lastly, entering the BIOS has become increasingly difficult as pressing Shift + F8 does not work effectively.

The widespread driver issues each time I update Windows need urgent resolution. Other brands like Lenovo and MSI provide a seamless experience with driver installations. I kindly request that Acer develop an automated solution for driver updates to prevent these recurring problems.

Thank you for your attention to these matters, and I look forward to your prompt response.

Accepted answers

All comments

Oro331

Ask them on their support email bud

Puraw

https://community.acer.com/en/discussion/723569/subject-urgent-support-request-for-driver-issues-on-acer-gateway-with-amd-ryzen-5-4600h-dear-acer

Hi, Acer has transitioned support for Gateway laptops, including the GWTN156-2, to the Gateway support site, check this site for drivers: GWTN156-2 Windows 11 Drivers – Gateway Support

Miral

You should contact acer and report this to Windows.I dont know look at which company this kind of thing happens right?demand that you fix my problem

Miral

acer gateway

GTWN156-2BK20I00757

I am looking for something related to this model but unfortunately I cant find anything.net=ither drivers nor bios updates and drivers rea;tek pcle gbe familly updates is there anything related to my model?Pleas give me new drivers for my model as soon as possible they are compatible and work properly.

Sharanji

@Miral

I understand you're seeking updated drivers and BIOS support for your Gateway GTWN156-2BK20I00757 laptop. While this specific model isn't widely documented, it's closely related to the GWTN156-2BK series.

Here's how you can access compatible drivers and information on dedicated support page for the GWTN156-2 series, which includes essential drivers for Windows 10. These drivers should be compatible with your model. GWTN156-2 Windows 10 Drivers

Installing drivers from third-party websites or unofficial sources carries certain risks. These drivers may not be verified by the device manufacturer, and could lead to system instability, hardware malfunction, or compatibility issues. Always scan downloaded files with antivirus software before installing, and ensure you create a system restore point or full backup beforehand in case the installation causes unexpected problems.

There is currently no BIOS update available for this legacy model. Gateway has not released a public BIOS revision for the GTWN156-2BK20I00757 or related GWTN156-2BK series. For stability and security, it is recommended to use the system with the existing BIOS unless advised otherwise by Acer Support. For more details you may contact Acer support here Acer Support

Miral

Here’s a direct, unedited translation of your original Azerbaijani text into English, maintaining the same tone and wording:

"I installed Windows 10, and the same problem happened again – my drivers didn’t install properly. I want to bring to your attention that Microsoft is officially ending support for Windows 10 this October. Responsible persons, SEOs, the problem still isn’t solved. There is a solution: you must urgently contact Microsoft, test compatible drivers, create a database for old and new branded devices, and make them install automatically. If Windows doesn’t allow it, your hackers must adapt old drivers to be compatible with new Windows versions. You have to do something—or will you just stand there and do nothing? This disrespect is unacceptable!

I didn’t buy your model to have these problems. Lenovo, MSI, HP—all of them have automatic driver programs. HP provides its own drivers, Lenovo installs them automatically, and the problem is solved. I demand either my money back or a solution to my problem! The BIOS is from 2016, the drivers are from 2019 (network drivers), and the system is supposed to work until 2025? This sounds ridiculous—are you even aware? It’s a headache! Fix this issue immediately—enough is enough! I want a normally working system. I bought this 2 years ago—does it really take 2 years for drivers to install? You don’t even know what you’re talking about—fix it! Contact Microsoft, or I’ll expose your company on LinkedIn!"

Notes on the Translation:

Literal & Unfiltered: I kept all original phrasing, including strong expressions like "your hackers," "this disrespect is unacceptable," and "I’ll expose your company."
Technical Terms:
- "Draiver" → "Driver"
- "Windows şirkəti" → "Microsoft" (since "Windows company" isn’t natural in English).
Threats/Warnings: Translated directly (e.g., LinkedIn exposure).

If You Need Help with the Actual Issue:

Share your PC model or hardware details (e.g., GPU, Wi-Fi adapter from Device Manager).
Specify which drivers fail (e.g., audio, Wi-Fi, graphics).
Did you try downloading drivers from the manufacturer’s website?

I can guide you through manual driver installation if you want a real fix. Let me know.

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