I have a restart issue with my Acer AN515-46 laptop. Tried various solutions, still didn't work.

Issatsr
Issatsr Member Posts: 5 New User
edited 9:35AM in Nitro Gaming

theto**"I have a very complex problem.
I have a laptop of model Acer nitro AN515-46
Ryzen 5 6600H - 24GB RAM - 512GB M.2 - RTX 3050
Everything was working smoothly.
But suddenly, when I disconnected the laptop from the power, I was surprised that it started restarting automatically, and even when plugged in, it restarts, not every time but frequently.
When it's on battery power only, it restarts every 10 minutes, 5 minutes, or sometimes every 30 minutes — not at a fixed time.
However, when plugged into power, it works perfectly fine.
I thought it was a software issue, so I formatted the laptop and installed Windows 11, but I was surprised that the laptop started restarting even while plugged in.
I reverted to Windows 10, and the same problem occurred.
Now I am stuck because this problem keeps happening between 5, 10, 15, and even 30 minutes.
The other thing is that when I enter BIOS mode, it doesn’t restart and works normally.
The solutions I’ve tried: -

  • I removed the RAM, hard drive, and battery, but the restart issue persists.
  • Installed fresh Windows 10 and 11.
  • Updated drivers.
  • Checked the processor temperature and the rest of the components, and they are all fine.
    But the problem still exists.

[Edited the thread to add issue detail]

Best Answer

  • Puraw
    Puraw ACE, Member Posts: 16,187 Trailblazer
    Answer ✓

    Hi, it could be an issue with the battery not being registered properly by MS ACPI battery control drivers or just a bad battery after 3 years. Don't use a USB-C charger but the barrel plug power adapter that came with the laptop and charge the battery to 100%, work with the laptop a few days with the adapter plugged in all the time and generate a Windows Battery Report: paste this in the command prompt: powercfg /batteryreport and open the report with your Edge browser, press Ctrl+P or right click and select "Print to Microsoft PDF", attach the report to your reply, type @Puraw or use "Quote" when you reply so I will get an alert.

Answers

  • Puraw
    Puraw ACE, Member Posts: 16,187 Trailblazer
    Answer ✓

    Hi, it could be an issue with the battery not being registered properly by MS ACPI battery control drivers or just a bad battery after 3 years. Don't use a USB-C charger but the barrel plug power adapter that came with the laptop and charge the battery to 100%, work with the laptop a few days with the adapter plugged in all the time and generate a Windows Battery Report: paste this in the command prompt: powercfg /batteryreport and open the report with your Edge browser, press Ctrl+P or right click and select "Print to Microsoft PDF", attach the report to your reply, type @Puraw or use "Quote" when you reply so I will get an alert.

  • StevenGen
    StevenGen ACE Posts: 13,803 Trailblazer
    edited 3:05AM

    These symptoms can't be fixed with any soft or hard resets or by you, as they are due to either a faulty bios or an EC or Chipset chips faulty program, you need to take your laptop to an experienced Technician that can analyze and pinpoint the exact fault, as if the laptop needs a new bios, EC chip it can be replaced but it needs to be programmed, if it needs its chipset chip replaced, then it can still be done, but the proper chipset chip needs to be available online as you cant buy these chipset chips new. See this tech here and how he programs an EC chip, as that is what needs to be done to your laptop. Good luck and hope this helps you out.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • Issatsr
    Issatsr Member Posts: 5 New User
    edited 8:30AM

    Thank you for helping me. @Puraw
    But the issue is that the laptop restarts even without the battery — sometimes every five minutes or more.
    I'm using a nearly original 180W charger, without using the Type-C port.
    I tried running the laptop on power only (without the battery), and it still restartsThank you for helping me.
    But the issue is that the laptop restarts even without the battery — sometimes every five minutes or more.
    I'm using a nearly original 180W charger, without using the Type-C port.
    I tried running the laptop on power only (without the battery), and it still restarts

  • Puraw
    Puraw ACE, Member Posts: 16,187 Trailblazer

    Hi, generate a Windows Battery Report: paste this in the command prompt: powercfg /batteryreport 

    and open the report with your Edge browser, press Ctrl+P or right click and select "Print to Microsoft PDF", attach the report to your reply, type @Puraw or use "Quote" when you reply so I will get an alert.

  • Issatsr
    Issatsr Member Posts: 5 New User
  • Puraw
    Puraw ACE, Member Posts: 16,187 Trailblazer

    Hi, that report contains no data as you just (yesterday) reinstalled Windows you need to populate BIOS and MS ACPI battery firmware, disable Fast Startup and Hibernate in Windows "Change what closing the lid does", and in "Change settings currently unavailable", then open Device Manager and uninstall these 2 battery drivers:

    Reset the Power Plan in Edit Power Plan and boot to BIOS with F2, reset BIOS (F9) and save changes (F10), exit BIOS, boot to Windows and charge the battery to 100% till the amber battery LED turns blue + an extra 10 minutes. Unplug the adapter and work (light programs no games) with the laptop till the laptop turns off (after 2-3 hours), do not touch the power button. If the laptop shuts down again after 10 minutes or so you have a hardware problem with the power rail, if not and the battery drains normally to 5% after a couple of hours, close the lid and plug in the adapter, charge again with the lid closed till the amber battery LED turns blue + an extra 10 minutes. This procedure is called "One Full Charge Cycle" and should be done each time a new battery is installed, or Windows is reinstalled. Failing to do that will result in bad battery readings in the Battery Meter and in Microsoft ACPI Battery Protocol (Windows Power Management), that is what I think happened in your case.

  • Issatsr
    Issatsr Member Posts: 5 New User

    "Okay, thank you @Puraw

    I will try these steps and let you know the result. Just a while ago, I did this experiment by running the Prime95 program with the Blend option and left the laptop running. I was surprised that it didn’t shut down at all and worked fine."

  • Puraw
    Puraw ACE, Member Posts: 16,187 Trailblazer
    edited 12:43PM

    Probably the battery needs to be registered in BIOS and MS ACPI, try that "One Full Charge Cycle" I wrote above and hopefully you will be OK.

  • Issatsr
    Issatsr Member Posts: 5 New User

    "Unfortunately, I followed the instructions you gave me. I opened YouTube through Google Chrome, and after less than ten minutes, the laptop restarted." @Puraw

    "If the issue is hardware-related and related to power, can you guide me on which component I should check and make sure it’s working properly? I repair mobile phones and have some background in laptop repair