Touchpad not working after Windows 11 update on Travelmate P. Need help

Elyzzareign
Elyzzareign Member Posts: 3 New User
edited April 6 in TravelMate and Extensa

Hello, can anyone help me with my problem in my laptop's touchpad? Ever since updating my travelmate|P from windows 10 to 11 my touchpad doesn't work anymore. However, there are times when there is an update from windows 11 it will work again then it will stop working again. Could anyone tell me what to do? It's been very frustrating since I use my touchpad a lot.

Answers

  • Axxo
    Axxo Member, Ally Posts: 1,483

    If your cursor will not move or your touchpad is not working at all:-

    1. Remove connected devices - Remove all devices that are connected to the system except for the power cord. This includes external keyboard, mouse, flash drives, hard drives and other peripherals.
    2. Enable/disable your touchpad - Many systems allow you to turn the touchpad On or Off by pressing a key combination. On most models it is FN + F7 or FN + F2, but could also be a different function key. The touchpad function key will be labeled with one of the images below.
    3. Restart your computer - Restarting your system may help your touchpad start responding again.
    4. Reset BIOS or UEFI to default settings - Some systems have touchpad settings in the BIOS/UEFI.
    5. Reinstall touchpad drivers - Missing or incorrect drivers may cause your touchpad to not work properly. You can try downloading and installing the latest driver from our Acer Drivers and Manuals page. You may need to attach an external mouse to complete this process.
    6. Restore Windows- Newer versions of Windows allow you to restore your operating system without losing your personal data. Make sure you select the option to Keep my files.

    If you can move your cursor but are having problems with cursor speed, erratic behavior or tapping and clicking:

    1. Adjust touchpad sensitivity - If your cursor is moving too fast or too slow, you can try changing your touchpad sensitivity.
    2. Disable tap to click - Accidentally making contact with the touchpad when typing can cause the cursor to jump around or leave the window.
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    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful.

  • Elyzzareign
    Elyzzareign Member Posts: 3 New User

    I just want to ask where to find the acer manual to install the driver?

  • Elyzzareign
    Elyzzareign Member Posts: 3 New User

    The model of laptip is Travelmate|P

  • GAMING6698
    GAMING6698 ACE Posts: 8,667 Trailblazer

    That's not the model. Check the Acer Care Center and tell me the model number. Or there might be a sticker on the back of your laptop that should have the model number written on it.

    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566