ACER Swift 3 SF314-57G-77MQ unable to charge

rgbc
rgbc Member Posts: 1 Newbie

I was using my laptop normally while charging when I heard loud noise from laptop. Checked the task manager and found CPU and disk was running at 100% for a short period before the charging beep sound came up. Then, the laptop would not charge at all, with the AC adapter, or the thunderbolt USB-C port. The laptop was still running normal. I ran the windows power troubleshooter with the little battery I got and found no issues. I've also tried the battery reset without success.

Now the battery is dead and got the critical low battery warning whenever I tried to power on. I've contacted my local ACER service center and they replied all parts were discontinued and refused to service my laptop.

I'm guessing this is most likely a motherboard issue? Since the laptop was running normal when it has charge, is there anyway to bypass the charging mechanism to directly power on the laptop, or charge the battery externally? It's a shame if it could not be salvaged, as the laptop had been running faultless for 5+ years. Any help would be greatly appreciated.

Answers

  • billsey
    billsey ACE Posts: 35,857 Trailblazer

    It sure does sound like something went horribly wrong with the charging circuit on the motherboard… Although I'd expect at only four years old there would still be parts available. Maybe try looking for a MB on the secondary market?

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