Aspire 5 A515-45-Acer Sense "this device model is not supported" error. How can I fix it?

tama9ball
tama9ball Member Posts: 3 New User
edited 1:33AM in Aspire Laptops

I accidentally uninstalled the Acer Sense app, which I was already using, and it worked perfectly. Then, once I tried reinstalling it, I got the "this device model is not supported" error. How can i fix it? I used the same version of the app, on the same laptop, same windows version and downloaded it from the official Acer website.

[Edited the thread to add model name and issue detail to the title]

Answers

  • Sharanji
    Sharanji ACE Posts: 4,883 Pathfinder

    @tama9ball

    What does your BIOS say your model name of your laptop is?
    Also check the version of BIOS. Is it v1.52?

    I hope this helps! If this was useful, please hit 'Yes' or 'Like'! Thanks! 😊

  • tama9ball
    tama9ball Member Posts: 3 New User

    @Sharanji

    Bios is version 1.52. The model is Aspire 5 A515-45. Serial number also matches the model name

  • Sharanji
    Sharanji ACE Posts: 4,883 Pathfinder

    @tama9ball

    Then it should work. Check if you have any pending windows update. To check for Windows updates, go to Settings > Update & Security > Windows Update and click "Check for updates." 

    AcerSense

    AcerSense App

    Acer

    2024/03/07

    5.0.1296

    218.28 MB

    Download

    if issue persists, try to reset your laptop to its initial settings without losing your installed apps and personal data.

    I hope this helps! If this was useful, please hit 'Yes' or 'Like'! Thanks! 😊

  • tama9ball
    tama9ball Member Posts: 3 New User

    @Sharanji Tried all of that and nothing worked :(

    Do you know if there are other software that do the same thing as Acer Sense?

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,928 Pathfinder

    @tama9ball

    Check in the device manager, software components, and uninstall anything related to AcerSense. Restart Windows and check for updates again.

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!