Acer Predator Helios NEO 16 mouse not connecting via bluetooth

Rafrazao
Rafrazao Member Posts: 3 New User

Hi everyone,


I'm having trouble connecting my Ironclaw Corsair mouse via Bluetooth. I keep getting the message "Try connecting your device again." I've already tried several online guides, but I haven't found a solution. I'm also in contact with Corsair support, but they said my mouse was fine when they checked.

To make matters worse, I can't use the dongle because I misplaced it.

COuld anyone assist me with that?

Answers

  • StevenGen
    StevenGen ACE Posts: 13,712 Trailblazer

    If you lost the BT dongle that is why the BT doesn't work, this mouse has a cable connection so connect this mouse with its cable as that will work perfectly, btw, I've always used a corded USB 3.2 gaming mouse connected to the laptops right USB 3.2 port with my PHN16-71 laptop and it works perfectly and doesn't miss a beat. If you want a BT mouse buy another mouse as you can't use the Ironclaw Corsair mouse. Good luck.

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  • Axxo
    Axxo Member, Ally Posts: 1,405

    Please check below troubleshooting steps:-

    https://support.microsoft.com/en-us/windows/fix-bluetooth-problems-in-windows-723e092f-03fa-858b-5c80-131ec3fba75c#id0ebf=windows_11

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    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful.