laptop only works when plugged in and battery icon remains at 95% everytime.
I got a new laptop a few months ago, but now I cant use it unless its not connected to charger. It turns off immediately when the charger is disconnected and the battery icon remains at 95% no matter what.
I tried to make a calibration using the acer nitro software but it never gets to the second stage (the one that will discharge the battery once its fully charge, I believe), it seems like its not charging at all.
Then, I ran the powercfg/batteryreport command but everything looks fine to me. I also checked drivers a bit (because I dont know much about them) but nothing seems strange.
I dont know what to do now, please help.
Best Answer
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What is the full model number of your laptop?
You may try a power reset. To reset your Acer laptop using the battery reset pinhole, first ensure the laptop is turned off and unplugged from the AC adapter. Locate the battery reset pinhole on the bottom of your laptop, usually marked with a battery icon. Using a small paperclip or a similar object, press and hold the reset button inside the pinhole for about 5 seconds. After releasing the button, wait for approximately 5 minutes before plugging in the AC adapter and powering on your laptop. This process temporarily disconnects and reconnects the internal battery, which can help resolve power and battery-related issues.
If no change, reinstall your battery driver, open Device Manager, expand "Batteries", right-click "Microsoft ACPI-Compliant Control Method Battery", and select "Uninstall device". Then, restart your computer, and Windows will automatically reinstall the driver.
I hope this helps! If this was useful, please hit 'Yes' or 'Like'! Thanks! 😊
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Answers
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What is the full model number of your laptop?
You may try a power reset. To reset your Acer laptop using the battery reset pinhole, first ensure the laptop is turned off and unplugged from the AC adapter. Locate the battery reset pinhole on the bottom of your laptop, usually marked with a battery icon. Using a small paperclip or a similar object, press and hold the reset button inside the pinhole for about 5 seconds. After releasing the button, wait for approximately 5 minutes before plugging in the AC adapter and powering on your laptop. This process temporarily disconnects and reconnects the internal battery, which can help resolve power and battery-related issues.
If no change, reinstall your battery driver, open Device Manager, expand "Batteries", right-click "Microsoft ACPI-Compliant Control Method Battery", and select "Uninstall device". Then, restart your computer, and Windows will automatically reinstall the driver.
I hope this helps! If this was useful, please hit 'Yes' or 'Like'! Thanks! 😊
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Send your new laptop back to Acer Tech Support in your country, as this problem is related with the EC or Chipset chips that needs either resetting with a hard reset or the mobo needs to be changed, as your laptops mobo has either a a faulty EC or Chipset chips which Acer will not fix but change the mobo for a new one. Do NOT open the laptop as the warranty might be voided. Good luck.
If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍
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If your laptop is plugged in and showing the charging icon but the battery percentage is not increasing, here are some steps you can take to troubleshoot the issue:
Check the Power Source:
- Ensure that the power outlet is working by plugging in another device.
- Verify that the power adapter is securely connected to both the laptop and the wall outlet.
Inspect the Charging Cable and Adapter: - Look for any visible damage to the charging cable or adapter.
- If possible, try using a different compatible charger to see if the issue persists.
Remove and Reinsert the Battery (if applicable): - If your laptop has a removable battery, turn off the laptop, unplug it, remove the battery, and then plug the laptop back in without the battery. Check if it powers on.
- If it does, turn it off again, reinstall the battery, and see if it charges.
Check Battery Health: - Many laptops have built-in tools or software that can check battery health. Look for battery diagnostics in the system settings or use third-party software to assess the battery’s condition.
Update Drivers: - Ensure that your battery drivers and chipset drivers are up to date. You can check for updates through the Device Manager in Windows or System Preferences on macOS.
Power Settings: - Check your power settings to ensure that they are not set to limit charging or performance. On Windows, you can find these settings in the Control Panel under Power Options.
Reset the Battery Calibration: - Let the laptop run on battery until it shuts down, then charge it uninterrupted to 100%. This can help recalibrate the battery readings.
BIOS/UEFI Settings: - Some laptops have battery settings in the BIOS or UEFI firmware. Restart your laptop and enter the BIOS/UEFI setup to check for any battery-related options.
Check for Background Processes: - High CPU usage from background applications can prevent charging. Open Task Manager (Windows) or Activity Monitor (macOS) to see if any processes are consuming excessive resources.
Consider Hardware Issues:
If none of the above steps work, there may be a hardware issue with the battery or the laptop’s charging circuitry. In this case, it may be best to contact technical support or take the laptop to a repair shop.
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