Nitrosense unable to control RGB settings for An16-43-r17r

AcelSG
AcelSG Member Posts: 1 Newbie

Hi, i just bought a new nitro 16 laptop 2 days ago and was wondering how to adjust the RGB keyboard.

After i opened Nitrosense and disabled Windows Dynamic Lighting, my keyboard will only display green light on the Area 4 of the keyboard and no matter what I do, Im unable to turn back on the red on the left side (or any other color.) Ive tried uninstalling the Nitrosense on my laptop and downloaded the one from the website (which is older) and tried again after installing but to no avail. What can I do? Is this a hardware issue? Should I get a refund?

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