Acer Swift Go 14-How can I solve the problem of random pixels appearing on my screen?

E_alpha · March 30

Hello, I bought an acer swift go 14 recently and 2 months later pixels started to appear randomly on the screen. I changed the update (took the ancient version of graphic card windows 11) and the problem disappeared. But at the next update the problem came back and is still present as more updates are done. I put a screenshot below.

Do you have any clue about it? Did someone get this problem too? What can I do?

Thanks for your help.

[Edited the topic title to include model number]

billsey · March 30

Can you maybe highlight the issue you are seeing in the image? The only thing I see that might be what you describe are the ray radiating from the top left corner… Or maybe black dots in the portion of the red button down at the bottom? That looks like a screen capture, or was it a picture taken of the display, like with your phone?

E_alpha · March 31

Hello, thanks to answer me. In fact, I have both appearing randomly on the screen: pixels and ray radiating too. The image is a screen capture. When I take the screen capture only the ray appear, I don't know why. I put another screen capture that I took while writing you this message. I took the second picture with my phone to show you the pixels that I see on the screen. They appear randomly, sometimes there are 4 like on the picture or as single ones. Some are black, red or green.