One of my thunderbolt ports suddenly stopped working in Helios Neo 16 PHN16 72. Pls help.

yakolets
yakolets Member Posts: 6

Tinkerer

edited March 30 in Predator Laptops

I just noticed that one of my thunderbolt ports beside the HDMI port stopped working. I use a thunderbolt to DP cable to connect my monitor to my laptop. I also tried connecting my phone on the said port and I can access the phone's files but it's not charging though. I'm not sure if it's a hardware or software issue 🥲.

I've tried to reinstall the driver, but it didn't fix it. Is there a way for me to check that port's status or what the problem is? Thanks in advance.

[Edited the thread to add model number to the title]

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