One of my thunderbolt ports suddenly stopped working in Helios Neo 16 PHN16 72. Pls help.
Tinkerer
I just noticed that one of my thunderbolt ports beside the HDMI port stopped working. I use a thunderbolt to DP cable to connect my monitor to my laptop. I also tried connecting my phone on the said port and I can access the phone's files but it's not charging though. I'm not sure if it's a hardware or software issue 🥲.
I've tried to reinstall the driver, but it didn't fix it. Is there a way for me to check that port's status or what the problem is? Thanks in advance.
[Edited the thread to add model number to the title]
Answers
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What is your laptop model number, as the TBT4/USB-C port pins could have come lose lose or have broken away from the mobo traces or the port is faulty and needs replacing, take your laptop to a technician and get them to replace or fix this port, as these ports don't go faulty often and should charge your phone and have full display out for external monitors.
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Restore your sysem to an earlier date:
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I have a predator Helios neo 16 PHN16—72. I tried the working thunderbolt port and yes it charges the phone. So, could be a hardware issue I suppose? 😓
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Please try these steps:-
Open Command Prompt as Administrator: Search for "Command Prompt" in the Windows search bar, right-click it, and select "Run as administrator".
Stop Plug and Play: Type net stop "Plug and Play" and press Enter.
Start Plug and Play: Type net start "Plug and Play" and press Enter.
Restart your computer: Restart your computer to apply the changes.
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