Acer Chromebook-Volume is off, found that have no volume,

Scooter2024
Scooter2024 Member Posts: 1 Newbie
edited March 23 in Chromebooks

I recently purchased an Acer Chromebook in February. Everything was going along fine until I went online to do some research and found that I have no volume. Please, can someone help me restore the volume? Thank you.

[Edited the thread to add model name and issue detail to the title]

Answers

  • Sharanji
    Sharanji ACE Posts: 4,781 Pathfinder

    @Scooter2024

    Check Volume Settings:
    Click on the time in the bottom right corner of the screen to open the settings panel.
    Use the volume slider to increase or decrease the volume.
    Ensure the sound isn't muted. The volume icon might appear grayed out if muted, click it to unmute.

    Check Audio Output:
    If you have headphones or external speakers plugged in, try unplugging them and testing the built-in speakers.
    If you have multiple audio output options, make sure the correct one is selected (e.g., speakers, headphones).

    Restart or Reboot:
    Restart Chrome: Close and reopen Chrome browser to see if that resolves the issue.
    Hard Reboot: If restarting doesn't work, try a hard reboot by turning off the Chromebook and then pressing and holding the Refresh + Power buttons for about 10 seconds.

    Check for Updates: Make sure your Chromebook is up to date with the latest Chrome OS version.
    Power Wash: If all else fails, you can try a power wash, which will clear local and user settings.
    Sign out of your Chromebook.Press and hold Ctrl + Alt + Shift + r. Select Restart.
    In the box that appears, select Powerwash. Continue.
    Follow the steps that appear and sign in with your Google Account. ...
    Once you've reset your Chromebook, check if the issue is fixed.

    If none of these steps work, contact Acer support for further assistance. Acer Support

    I hope this helps! If this was useful, please hit 'Yes' or 'Like'! Thanks! 😊

  • Diya1811
    Diya1811 Ally Posts: 482

    @Scooter2024

    Start by ensuring the volume isn’t muted or set too low. Click on the clock in the bottom-right corner of the screen and adjust the volume slider. Restart your Chromebook by powering it off, waiting a few seconds, and then turning it back on. Check the audio output settings by clicking the clock, going into the settings menu, and ensuring the correct output device, such as speakers, is selected. Test with headphones to see if sound works through them, which can help identify whether the issue lies with the speakers. Also, update Chrome OS by going to Settings > About Chrome OS > Check for Updates to ensure the system is running the latest version.

    Click on "Yes" if it answers your question or Click on "Like" if you find my answer useful