Wi fi connection not working, the troubleshooters revealed no problems but can get on Wi-Fi at home

Lentheman

Hi. I recently returned from Gran Canaria. Whilst there my phone and tablet both connected to the Wi-Fi router but no matter what I did (QR code etc.) my laptop would not connect. Couldn't run any diagnostics as I couldn't get online. I have since checked the drivers and they are up to date and the troubleshooters revealed no problems (I can get on Wi-Fi at home no problem). Any thoughts as to what the problem might have been?

[Edited the topic title to include the topic issue.]

Puraw

https://community.acer.com/en/discussion/722655/wi-fi-connection-not-working-the-troubleshooters-revealed-no-problems-but-can-get-on-wi-fi-at-home

Hi, could be a security issue, tablets and phones work cellular completely different protocol from Windows network handshaking/security.

Sharanji

@Lentheman

Wats is the full model number of your laptop?

Check Wi-Fi Settings:
Ensure your laptop's Wi-Fi is enabled.
Scan for available networks and make sure the correct network is selected.
Right click and Try forgetting the network and reconnecting, entering the password manually.

To check your Wi-Fi settings, navigate to your device's "Settings" app, then find and tap on "Network & internet" or "Wi-Fi," where you can view connected networks, toggle Wi-Fi on/off, and manage other related settings.

Check Router Settings:
If possible, access the router's settings (usually by typing the router's IP address into a web browser).
Check the Wi-Fi channel and try changing it to a less congested one.
Make sure the router's security settings (WPA2, etc.) are compatible with your laptop.
If possible, try connecting your laptop to a different Wi-Fi network to see if the problem is with the router or your laptop.

Axxo

If your Acer laptop isn't connecting to Wi-Fi, try these troubleshooting steps: check for a physical switch or function key for Wi-Fi, update your Wi-Fi drivers, run the Windows Network Troubleshooter, and ensure your router and modem are functioning correctly.

1. Check for a Physical Switch or Function Key:
   Physical Switch:
   Some Acer laptops have a physical switch or button to enable/disable Wi-Fi, often located on the front or side of the laptop.
   Function Key:
   Look for a key with a wireless icon (often a Wi-Fi symbol) and an "Fn" key. Pressing "Fn" + that key might toggle Wi-Fi on or off.
2. Update Wi-Fi Drivers:
   Outdated or Corrupted Drivers: Outdated or corrupted Wi-Fi drivers can cause connectivity issues.
   Update Automatically: Go to Device Manager (search for it in the Windows search bar), expand "Network Adapters," right-click your Wi-Fi adapter, and select "Update driver".
   Update Manually: If automatic update fails, download the latest drivers from Acer's website or the manufacturer of your Wi-Fi adapter.
3. Run Windows Network Troubleshooter:
   Troubleshooter: Go to Settings > Network & Internet > Status > Network Troubleshooter.
   Follow the Steps: The troubleshooter will guide you through potential issues and solutions.
4. Check Your Router and Modem:
   Power Cycle: Unplug your router and modem for a minute, then plug them back in.
   Check Lights: Look for any unusual patterns in the lights on your router and modem, which might indicate a problem.
   Check Cables: Ensure all cables connecting your router and modem are securely plugged in.
5. Other Potential Issues:
   Antivirus Interference: Some antivirus programs can interfere with Wi-Fi connections. Temporarily disable your antivirus and see if that resolves the issue.
   Interference: Other electronic devices or nearby networks could be causing interference.
   Distance: Ensure your laptop is not too far from the router.
   Hardware Issues: In some cases, a faulty Wi-Fi card might be the problem, requiring a hardware replacement or external adapter.

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Lentheman

Hi. Many thanks. I did do all of the things (that were possible) that you describe but to no effect. Problem is that now I am home everything is OK. I am going back to Gran Canaria in the future to the same place and wanted to take the laptop but there is no point if I cannot get online (short of taking a Cat 5/6 cable with me and plugging it into the router.

billsey

What computer do you have? Which WiFi card is installed? What country are you in when it works? There are different WiFi frequencies used in different countries, so that might be a part of the issue.