I need help finding the original windows key for my laptop Acer Nitro V 16.

Akane
Akane Member Posts: 1 New User

I bought this laptop Acer Nitro V 16 on Amazon a month ago and recently when I was doing my things, the laptop crashed (it was the blue screen with a sad face) then the screen said "No bootable device". I did try to change the boot menu to Legacy but it seems like it's been locked by the DEV. So to fix this i need the windows key but I can't find it anywhere. Should I return it? or is there a way to find the windows key?

Answers

  • Sharanji
    Sharanji ACE Posts: 4,749 Pathfinder
    edited March 21

    @Akane

     if your Acer laptop came with Windows pre-installed, the product key is typically stored in the UEFI firmware (also known as BIOS) and should automatically activate Windows during installation or when you reinstall the operating system. 

    If your new Acer laptop won't boot, try accessing the Windows Recovery Environment (WinRE) by holding the power button down for 5 seconds, then powering it on and repeating this process a few times to trigger automatic repair or a factory reset. 

    Since it a new laptop, you can also contact support in your region for further assistance Acer Support

    I hope this helps! If this was useful, please hit 'Yes' or 'Like'! Thanks! 😊

  • StevenGen
    StevenGen ACE Posts: 13,596 Trailblazer
    edited 12:28AM

    Your laptop is a new latop and is covered by the Acer 12 months warranty, any problems that you have is fully covered under the Acer warranty. Go to the Acer Drivers and Manuals page > left side click on Warranty Inquiry and fill all the required details in the spacer or phone Acer tech Support in your country and book a warranty repair and get details from Acer.

    Note: that your Nitro V16 ANV16-xx laptop has a digital Microsoft key that is automatically activated through and with your Microsoft account that will be interlinked to your Nitro ANV16-xx laptop. The Win-11 digital OS key is embedded into the bios and gets activated automatically. You don't need the Win-11 25 digit key as your laptop is not activated that way.

    This is what your laptop has as a sign of a digital activation, if you want to upgrade for example from Win-11 Home to Pro you need to upgrade the OS Pro key and insert it into the space below.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍