Predator sense (Predator helios 16) not allowing me to switch colors via Pulsar lighting.

Dizzyknight
Dizzyknight Member Posts: 4 New User

This is for my Predator Helios 16 (PH16-72) For whatever reason I can't switch led colors through predator sense app. Through Pulsar Lighting nothing works I can't change my keyboard colors or any other areas with LEDs such as infinity mirror, or predator logo.

I tried uninstalling app and reinstalling it and nothing happened. Nothing still works.

Answers

  • Puraw
    Puraw ACE, Member Posts: 15,977 Trailblazer

    Hi, make sure the battery is fully charged and that you are using the brick power adapter and not a USB-C charger, Update BIOS and Predator Sense.

  • Dizzyknight
    Dizzyknight Member Posts: 4 New User

    I did all of those. Powerbrick in plugged in to the computer. I updated to the most recent Predator Sense that's available on the acer site same with the bios—i believe it's ver: 1.10

  • Axxo
    Axxo Member, Ally Posts: 1,401

    If Predator Sense isn't allowing you to change colors in Pulsar lighting, try updating Windows, PredatorSense, and your BIOS, ensuring no conflicting software is running, and restarting the "Acer Display Backlight Control Service".

    1. Software Updates:
      Windows: Ensure your Windows 11 is fully updated, as updates can address compatibility issues.
      PredatorSense:
      Update the PredatorSense application to the latest version.
      BIOS:
      Check for BIOS updates for your laptop on Acer's support website and install them.
      Drivers: Make sure all device drivers, especially those related to your laptop's lighting system and motherboard, are up-to-date.
    2. Conflicting Software:
      Third-Party Software: Check for any other third-party software or utilities that might conflict with PredatorSense or control the RGB lighting.
      Windows Dynamic Lighting:
      Disable Windows 11 Dynamic Lighting (Settings > Personalization > Dynamic Lighting), as it might interfere with PredatorSense.
    —————————————————————————

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful.