Acer Nitro16-While playing video game had blue screen and then it restarted.It says no Nvidia device

StefanGheorghiu1
StefanGheorghiu1 Member Posts: 2 New User
edited March 20 in Nitro Gaming

hello. I have a Nitro 16 laptop like for 1 month ago and I have a problem. While I was playing a video game, I had a 1sec blue screen and then it restarted. After that the laptop says that it hasn't any Nvidia device installed. I ding know what to do, I already installed again the drivers of Nvidia, but it says that the system is not compatible. Help me pls.

[Edited the topic title to include the topic issue.]

Answers

  • GAMING6698
    GAMING6698 ACE Posts: 8,572 Trailblazer

    Is your laptop not able to recognized nvidia gpu? Open device manager then expand display adaptors and check if there's any issue with nvidia Dgpu

    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • StefanGheorghiu1
    StefanGheorghiu1 Member Posts: 2 New User

    it doesnt appeae, i press to see hiden devices but it still doesnt appear

  • GAMING6698
    GAMING6698 ACE Posts: 8,572 Trailblazer

    Visit the nearest Acer service center for diagnosis and repair. It seems to be a hardware-related issue. Since you are under warranty, repairs should be at no cost to you.

    However, you should have returned the laptop for a replacement when you first purchased it if the issue was present from the start.

    You can contact acer customer care using below link if you want-

    support.acer.com

    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • Axxo
    Axxo Member, Ally Posts: 1,405

    One of the most common errors your computer may experience is the Blue Screen of Death (BSOD) error. This error occurs when the operating system encounters a critical error that it cannot recover from. When this happens, the Windows crashes and displays a blue screen with an error message. While Windows 11 has been designed to be more stable and reliable than previous versions, there is always a risk of encountering a BSOD error. Various reasons such as software conflicts, hardware issues, or corrupted system files can all cause your computer to bluescreen.

    Windows 11 includes new features to minimize the risk of BSOD errors, such as improved error handling and more robust memory management. If you encounter a blue screen, you can try the troubleshooting steps below to resolve the issue.

    Restart your computer: Sometimes the BSOD is just a temporary glitch, and restarting your computer can resolve the issue.
    Check for updates: Make sure that your Windows 11 is up-to-date with the latest updates and patches. Microsoft often releases updates that address security issues and bugs that can cause BSOD.
    Run a virus scan: Use Windows Defender or your antivirus software to scan your system for any malware that may be causing the BSOD.

    Uninstall recently installed software or hardware: If you recently installed new software or hardware before the BSOD started to appear, try uninstalling it and see if the problem persists.
    Restore your operating system: If you are getting persistent BSODs and are unable to identify the root cause of the problem, you can try restoring your operating to factory settings. Make sure you choose the option to Keep My Files so you do not lose your information during this process.

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