PH16-72 Bluetooth keeps showing this error in the event and keeps disconnecting

Subhash84

Hi,

I have Predator PH16-72 with Windows11 installed, when I tried to connect Bluetooth headphones, it keeps disconnecting after some time. I have to reset the connection to connect again. I get the below error in the events

Device settings for USB\VID_8087&PID_0036\5&feba0c6&0&14 were not migrated from previous OS installation due to partial or ambiguous device match.

Last Device Instance ID: BTHENUM{0000110c-0000-1000-8000-00805f9b34fb}_LOCALMFG&0002\7&151fdf&0&0016943A66B6_C00000000
Class GUID: {e0cbf06c-cd8b-4647-bb8a-263b43f0f974}
Location Path:
Migration Rank: 0xF000FFFFFFFFF122
Present: false
Status: 0xC0000719

What have I tried:

1. Removed and added device again
2. Updated drivers to the latest from the Acer page
3. Updated drivers from Intel Bluetooth page
4. Checked settings and made sure that bluetooth energy efficiency mode is disabled
5. Ran Windows trouble shooter for Bluetooth
6. Ran DISM.exe /Online /Cleanup-image /Restorehealth and sfc/scannow
7. Reinstalled Windows 11

None of the above helped.

Any clue what to check next?

[Edited the thread to add model name to the title]

StevenGen

https://community.acer.com/en/discussion/722463/ph16-72-bluetooth-keeps-showing-this-error-in-the-event-and-keeps-disconnecting

Uninstall the BT driver completely from Device Manager and Control Panel, install the Intel-Driver-and-Support-Assistant-Installer and do a scan with this software for any new BT and Wi-Fi drivers, install what Intel has for your PHN16-72 as afterwards your BT should work 100%. Good luck.

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