📢 URGENT: Laptop Shuts Down / Black Screen During Games (RTX 4050 + Intel UHD, Acer Nitro V15)

FestivalKun
FestivalKun Member Posts: 1 Newbie

Hey everyone, I’m facing a serious issue with my Acer Nitro V15 (RTX 4050 + Intel UHD Hybrid Graphics, 165Hz Display), and I need urgent help.

⚠ Issues I’m Facing:

1️⃣ Black Screen After 10-15 Minutes of Gameplay – The display goes completely black, and I can’t hear anything. Only the fans keep running, but the keyboard lights turn off.
2️⃣ Laptop Randomly Shuts Down Instead of Black Screen – Sometimes, instead of just a black screen, my laptop completely powers off while gaming.
3️⃣ Intel UHD Graphics Interfering – Even though I have an RTX 4050, my laptop often defaults to Intel UHD Graphics, causing performance issues.
4️⃣ No G-Sync Option in NVIDIA Control Panel – I have a 165Hz display, but G-Sync settings are missing, possibly due to hybrid graphics.
5️⃣ FPS Boost from NVIDIA, But Then Crashes – When using the RTX 4050, I get 200+ FPS, but then the laptop either blacks out or completely shuts down.
6️⃣ Happening in Multiple Games – Started with Valorant, but now affects other games too.

🛠 Steps I’ve Tried (None Worked)

Forced games to use NVIDIA GPU in NVIDIA Control Panel.
✅ Disabled Variable Refresh Rate (VRR) in Windows Graphics Settings.
Updated both NVIDIA & Intel drivers to the latest versions.
Reinstalled games and reset NVIDIA settings.
Checked BIOS settings, but no direct GPU selection option is available.
Lowered in-game settings & FPS cap to 163 FPS – still crashes.
Tried Safe Mode, but unsure what to do next.

🤔 Questions:

🔹 Why does my laptop black screen & shut down ONLY during games?
🔹 Is this an overheating issue, Intel driver issue, or NVIDIA Optimus problem?
🔹 Should I roll back Intel drivers, tweak power settings, or check thermals?
🔹 Any way to force my RTX 4050 to stay active 100% of the time?

Would really appreciate any advice. Thanks! 🙏

Answers

  • Puraw
    Puraw ACE, Member Posts: 15,727 Trailblazer
    edited March 16

    Hi, if no BSOD or crashing in Safe Mode it probably is the Nvidia dGPU driver that needs to be uninstalled with DDU in Safe mode, do not install any drivers, just reboot, Windows will reinstall the best dGPU driver. Did you upgrade to Windows11 24H2 recently, what is your full laptop model?

  • StevenGen
    StevenGen ACE Posts: 13,547 Trailblazer

    What is the exact model number of your Nitro V15 alike a Nitro ANV15-xx-xxxx and its exact specs, as just saying V15 means nothing and we can't give you an exact and accurate answer. Anyway, if your Nitro V15 is under Acer 12 months warranty I suggest that you send the laptop to Acer Tech support asap in your country.

    If the Nitro V15 is not under warranty first do a Hard Reset by removing the eleven (11) screws securing the lower case to the upper case and take the back cover off, then take the main battery out to get to the RTC/BIOS battery and then disconnect the bios battery and at its mobo plug short its +&- pins to reset CMOS, then take the ram out and leave the laptop like that for 1 hour so that the EC , chipset, bios chips reset properly. Afterwards reconnect everything and with the ram and if you have 2x ram modules only and insert 1x ram module and alternate to see if its not the ram that is faulty. Do all this as this should reset the laptop and stop those black screens and your laptop turning off.

    If the above doesn't work then your V15 has a main power rail chip problem that is shorting out when the laptop gets hot and this laptop needs to be diagnosed by an experience technician that can exactly pinpoint the problem that your laptop has and fix all its issues. god luck and hope this helps you out to fix this problem as I experienced this exact same issue on my 2021 Nitro AN515-56 model when it was 12 months old and a hard reset fix this same problem on that laptop.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍