In January, I had a display failure, completely out of the blue. The image froze, and slowly started to fade from the edges inward. Having been left high and dry by Acer customer support*, I’m now in the unenviable position of having to replace my Nitro 5’s screen less than 3 years after purchase.
I believe I’ve found the replacement part (NE173QHM-NY6) but I can’t find any guides on the procedure. Does anyone have a resource that explains how to carry out this repair? I don’t want to break anything else.
*My laptop was purchased with a 3-year Acer “Care Plus” policy. I know I activated this because I have credentials for the Care Plus site saved in my browser. However, I can’t log in. I called Acer technical support and, putting the terrible line quality aside, it was one of the most dismissive customer service experiences I have ever had. The agent insisted I hadn’t registered my Care Plus warranty (despite not taking any details from me) and then assured me I would receive a call back within 24 hours. That was over a month ago.
Pretty disappointing for a £1300 laptop with a £70 extended warranty.