ASPIRE A515-57-56RG Fingerprint scanner Issue and windows update 24H2 failures, how to fix?

Hello,

My laptop (Win 11 Home) want to install windows update 24H2 but every time (4 times now in the past 2 month) it fails. During rebooting/installation/updating it says "your computer ran into a problem" and it rolls back the installation. Windows update gives each time a code "0xc1900101" indicating a driver problem? But all drivers are I think up-to-date.

The laptop is just a few month old (from October 2024) and just used for some office work.
Software Office 365, Norton 360, Citrix Workspace.
Note: disabling Norton before installation doesn't help.

Furthermore, the device manager doesn't show any device problems.
Note: the fingerprint scanner seems not to work properly, but disabling the device in the device manager doesn't help to install 24H2.

I am using a Dell dock UD22 with this laptop. But updating the laptop "standalone" does not help either.

I hope someone has a solution. Many thanks in advance for a reply.

BR, Niels

Accepted answers

All comments

Sharanji

@Niels1234

A Windows update 24H2 failing repeatedly could be due to several reasons, including known compatibility issues with your hardware, outdated drivers, conflicting software, network problems, or simply a bug within the update itself, particularly as the 24H2 update is currently reported to have several compatibility issues with certain devices and configurations, causing installation failures on some systems.

This post should help you fix the issue Why is 24H2 upgrade failing?

Acer driver support page Aspire A515-57

Puraw

https://community.acer.com/en/discussion/722137/aspire-a515-57-56rg-fingerprint-scanner-issue-and-windows-update-24h2-failures-how-to-fix

Hi, Uninstall N0rton with the special N0rton uninstaller and update your BIOS to the new version 1.30 from 2025/02/06 and try to install 24H2 again.

StevenGen

https://community.acer.com/en/discussion/722137/aspire-a515-57-56rg-fingerprint-scanner-issue-and-windows-update-24h2-failures-how-to-fix

Just some further advice as I've got a similar Aspire A515-57-56UV model and have been using it since late 2023 and this laptop operates and updates perfectly, its always had Win-11 Home OS and never ever had any problems with any Win-11 updates. Anyway, if you don't have valuable data on your Aspire A515-57 do an internal Win-11 24H2 version update as a CLEAN INSTALL through the 24H2 .ISO file as that should work and then do all the windows updates to the last version OS build: 26100.3476 which I’ve just done on my A515-57 laptop.

Do NOT use Norton 360 as you don’t need that antivirus, use the Windows defender as that is just as efficient as Norton 360 and will not cause any bottlenecks of the OS or other software issues. Make sure you update the bios to the last version 1.30 dated: 2025/02/06 and when you execute this bios update, be PATIENT and allow the bios to fully flash and wait until the laptop boots into the Win-11 login scree, DO NOT TOUCH THE MOUSE OR TRY TOP REBOOT THE LAPTOPS as if you do you will brick the laptop. Good luck and hope this helps you out further.

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