Extended warranty conditions for Nitro series laptops

joanJHM
joanJHM Member Posts: 1 New User

Hello, I can't seem to find anywhere what the conditions are on the extended warranty for the Nitro series laptops. I can see the product and all, but I can't see any documentation about it, so I have a couple of questions.
-If something were to fail, say year 2/3, and I use the warranty, would I lose the rest of my warranty?
-If I buy and apply the warranty, do I lose the right to open the computer to maintain and upgrade or modify? Say later down the line I want to give my laptop more storage, more ram, or I just want to replace the thermal paste and give it a deep clean. Would I be allowed? Of course, I understand that if I were to damage something doing said upgrade it wouldn't be covered by said warranty, but if it's something unrelated? Like for example the screen, hinges, keyboard, etc?


As we can see from the product page for the extended warranty care, over at https://store.acer.com/es-es/3-years-carry-in-1st-year-international-travellers-warranty-predator-notebook. , it says "3 year warranty + 1 year international". Does this mean that, I get an extra year, that also includes international warranty? Or is it just one of those 3 years where I have international warranty?
If it's only 3 years but one of them applies internationally, does that mean the 3 year+ warranty terms apply to the warranty?

Answers

  • StevenGen
    StevenGen ACE Posts: 13,454 Trailblazer
    edited 1:27AM

    Read and follow precisely the links for the full Acer Care Plus warranty conditions:

    Acer Care PlusPlan Features- Extended repair service for your Acer products.- Access to phone, fax, and Internet technical support at no charge other than basic phone rates.- 3 years Carry-in: This service provides high-quality support at Acer repair centers and includes shipping to and from our labs at no additional cost. Read more.- 1st year ITW: Acer created the International Travelers' Warranty (ITW) to protect its customers who spend a lot of time outside the country and want to always have their laptop, netbook or tablet. Users who travel frequently will be able to benefit from the assistance service abroad. See  https://www.acer.com/worldwide/support/itw.htm for additional information.

    • This Extended Warranty is valid for Predator, Nitro and Aspire 7s laptops.
    • This Acer Care Plus Plan must be activated within 365 days of the date of purchase of your Acer device.
    • If you already have your serial number handy, you can check compatibility via our accessory finder

    For the upgrades of RAM and M.2 SSD drives, you need to contact Acer in your country and ask them what their policy is, as in some countries its ok to open the back of your laptop up and upgrade the RAM and the SSD drives, while in other countries its not and they have a warranty stickers prohibiting RAM and SSD drives upgrades, but its very rare. Good luck and hope this clears it up for you.

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