Acer Nitro V15 (ANV15-51) Fingerprint not working

AremJamir
AremJamir Member Posts: 2 New User

The fingerprint sensor is not recognized by Windows Hello, I have seen many people complain about this but there was no answers regarding this .

I tried approaching customer care but they told to wait until next update. Just wanted to say if anyone has found a way to fix this issue,or when is the next update coming out, also i think its our right to let the company resolved this issue because we are not getting what we paid for

Answers

  • StevenGen
    StevenGen ACE Posts: 13,770 Trailblazer

    Uninstall the Fingerprint driver and reinstall the last version 3.6.11001.11201 and see if the fingerprint sensor works again, other wise make sure that you have the last bios version 1.24 and make sure that its installed and all firmware that windows update has for your ANV15-51 is installed also. Good luck.

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  • Axxo
    Axxo Member, Ally Posts: 1,483

    If the Fingerprint sensor doesn't work and your laptop is the ANV15-51 model and its under the Acer warranty, get Acer Tech Support to change the touchpad so that the fingerprint sensor will work with one of the touchpads below for the ANV15-51 model laptop.

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