AN515-55-Nvidia App doesn't actually update my GPU driver but instead deletes it after reboot

MichaelPlays731
MichaelPlays731 Member Posts: 8 New User
edited March 7 in Nitro Gaming

This is my 2nd experience today of me trying to update my GPU driver, I'm using an Acer Nitro AN515-55 laptop with an Nvidia GeForce GTX 1650 Ti graphics card. I went to check the Nvidia app for a driver update, and there was one, so I proceeded with the installation process. I also enabled clean installation for good measures, and after it was done installing, it asked me to restart the system, which I did. After reboot, I noticed my GPU driver was gone, not installed, and missing from task manager, so I had to go back to the app and install it again, and this time it didn't ask for a reboot, and the driver installed successfully. It feels so frustrating having to install it twice just to update it. Is there a fix for this? I winna keep using the app for updates.

[Edited the topic title to include model number]

Answers

  • Sharanji
    Sharanji ACE Posts: 4,597 Pathfinder

    @MichaelPlays731

    If your Nvidia app appears to be deleting your GPU driver after a reboot instead of updating it, this likely indicates a problem with the installation process itself, potentially caused by corrupted files, conflicting software, or incorrect settings within the Nvidia app itself.

    Verify that the "Express Installation" option is selected in the Nvidia app, as it usually handles driver updates most efficiently. Make sure the correct driver version is selected based on your GPU model and operating system.

    Ensure your Windows is fully updated as outdated system files can sometimes cause driver conflicts.

    I hope this helps! If this was useful, please hit 'Yes' or 'Like'! Thanks! 😊

  • MichaelPlays731
    MichaelPlays731 Member Posts: 8 New User

    My OS is up-to-date. After the incident of my GPU driver being deleted, I checked Windows Update and saw none available. I even have the option to receive updates as soon as possible enabled. I also want to use custom installation to enable clean installation, but I suspect that's what causes the error despite how unsure I am of that. My question now is, what are those possible corrupted files? And how can I repair them? I tried sfc /scannow in CMD with admin permissions and it detected nothing.

  • Puraw
    Puraw ACE, Member Posts: 15,600 Trailblazer
    edited March 8

    Hi, only download and install drivers and firmware from Acer Support site for your laptop model, downloading and installing untested, not Acer-endorsed drivers and firmware from 3rd-party sites will be removed by Windows security when you reboot. Apps/packages from the Microsoft Store are OK.

  • MichaelPlays731
    MichaelPlays731 Member Posts: 8 New User

    I only download driver updates from trustworthy programs like the NVIDIA App for my GPU.

  • Sharanji
    Sharanji ACE Posts: 4,597 Pathfinder

    @MichaelPlays731

    In this case you need to do a clean uninstall and reinstall of the Nvidia driver using a dedicated uninstaller like DDU (Display Driver Uninstaller) in safe mode, then download and install the latest driver directly from the Nvidia website; check for any conflicting software, and ensure you're using the correct driver for your system; also, consider updating your Windows to the latest version and this should fix the issue.

    I hope this helps! If this was useful, please hit 'Yes' or 'Like'! Thanks! 😊