Fingerprint reader not supported by Windows 11 on Nitro V 15

Bunter58
Bunter58 Member Posts: 4 New User

I opened the dialogue to select fingerprint for sign in. It says the option is not available because no suitable device was found.

The leaflet that came with the laptop shows a fingerprint scanner on the top left of the trackpad although I must admit, I can't see any sign that there's one there. Maybe it doesn't have one despite the documentation saying there is. Is that possible?

Best Answer

  • StevenGen
    StevenGen ACE Posts: 13,407 Trailblazer
    edited 2:57AM Answer ✓

    The only V15 Nitro model that I can see that has the fingerprint sensor is the ANV15-51 model that has it on its touchpad, as the fingerprint reader is an optional extra and Acer states this in its brochures, and if the model that you have doesn’t state a fingerprint sensor, then your ANV15-51 does not come with a fingerprint sensor, as the laptop model needs to have it included from Acer. Good luck and hope this helps you out

    This caption is from the Nitro ANV15-51 service guide that shows the fingerprint sensor on the touchpad.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

Answers

  • StevenGen
    StevenGen ACE Posts: 13,407 Trailblazer
    edited 2:57AM Answer ✓

    The only V15 Nitro model that I can see that has the fingerprint sensor is the ANV15-51 model that has it on its touchpad, as the fingerprint reader is an optional extra and Acer states this in its brochures, and if the model that you have doesn’t state a fingerprint sensor, then your ANV15-51 does not come with a fingerprint sensor, as the laptop model needs to have it included from Acer. Good luck and hope this helps you out

    This caption is from the Nitro ANV15-51 service guide that shows the fingerprint sensor on the touchpad.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍