MY PHN16-72 has a problem it shows bluescreen multiples times do anyone has solution ?

MYTHOS
MYTHOS Member Posts: 1 Newbie

it shows multiple types of blue screen such as provided below and these are flashing on my screen many times i am alot frustrated by this problem

System service exceptional

Kmode exceptional not handled

Fltgmr error

Hypervisor error

Clock watchdog timeout

Answers

  • Sharanji
    Sharanji ACE Posts: 4,524 Pathfinder

    @MYTHOS

    This is a lot of errors. Did you make any hardware or software changes on your device?

    Here are some comprehensive troubleshooting steps you can follow:
    Update Drivers: Ensure all your drivers are up to date. Acer Support page This includes graphics, network, and storage drivers. You can use the Device Manager to check for updates or visit the Acer support page for the latest drivers.

    Run System File Checker and DISM:
    Open Command Prompt as an administrator.
    Run sfc /scannow to check for and repair corrupted system files.
    Run DISM /Online /Cleanup-Image /RestoreHealth to repair the system image.
    Check Disk for Errors:

    Open Command Prompt as an administrator.
    Run chkdsk /f /r to check for and fix disk errors. Run Memory Diagnostic Tool:

    Press Win + R, type mdsched.exe, and follow the prompts to check for memory issues.

    Disable Fast Startup:
    Go to Control Panel > Hardware and Sound > Power Options > Choose what the power buttons do > Change settings that are currently unavailable, and uncheck "Turn on fast startup".

    Update BIOS: Check the Acer support page for the latest BIOS updates and follow the instructions to update your BIOS5.
    Disable Hyper-V:

    If you don't need Hyper-V, go to Control Panel > Programs > Turn Windows features on or off, and uncheck Hyper-V.

    Monitor Temperatures: Use software tools to monitor CPU and GPU temperatures. If temperatures are too high, consider improving cooling solutions.

    Re-pair or Reset Devices: Re-pair any Bluetooth devices and reset any peripherals that might be causing issues.

    If all else fails, consider performing a clean install of Windows. Back up your important data first, then use a Windows installation media to reinstall the operating system.

    I hope this helps! If this was useful, please hit 'Yes' or 'Like'! Thanks! 😊

  • Puraw
    Puraw ACE, Member Posts: 15,508 Trailblazer

    Hi, boot to Safe mode by interrupting the booting 3x with the power button, holding it down 5 sec. after each boot, or type Change Advanced Startup Options in Search and click on Yes, you will get these blue recovery screens and follow the green outlines:

    Finally choose option 4 "Enable Safe Mode". If in Safe mode the system is stable, no errors and no BSODs you have a rogue program or bad driver installed. First uninstall all the preinstalled programs and bloatware like 3rd-party browsers-virus checkers and trial versions in Windows Add or remove programs, then disable the Startup programs you don't use in Task Manager Startup.

    Open Device manager and uninstall all devices listed under "Other Devices" or in "Unknown Devices", uninstall all devices with the small yellow exclamation triangles and reboot.

    Disable Fast Startup and Hibernate in "Change what closing the lid does" and "Change settings currently unavailable". reboot and see if you are still getting these errors.

    Go online and open the Command Prompt as Administrator, paste this line: Dism.exe /online /cleanup-image /restorehealth and press Enter, then paste this line: SFC /scannow that should complete with "….did not find any integrity violations", repeat SFC till you see that.