Acer Aspire TC-1785 Desktop PC with Windows 11 problems

Zouch
Zouch Member Posts: 6

Tinkerer

Two months ago, I bought a new desktop pc and printer to replace the previous setup that had served me well for 9 years. I decided to stick with a similar Acer Aspire + HP printer setup. I have had a number of problems with the pc and have wasted hours in fixing them.

The first problem was getting the pc to operate the printer/scanner via WiFi. Although it recognized the printer on the network, trying to print or scan was a very hit and miss affair. A long support call with HP established that there was nothing wrong with the printer. To cut a long story short, I managed to fix it by re-installing Windows 11, but the repair version. This led me to conclude that the problem lay with Windows 11. I am not a tech expert, just a competent user, so I have no more detailed understanding of the problem.

The second problem was that the bluetooth keyboard supplied with the pc had a huge latency and frequently entered multiple characters from a single, sharp press of a key. I found it unusable. The 9 year old keyboard and mouse supplied with my old computer works perfectly. I was grateful for the suggestions when I posted the problem, but nothing worked, so I gave up on it and have continued to use the old devices.

The latest problem, a few days ago, was with my Talk Talk router. My old router developed a fault, resulting in a visit by an engineer, who supplied and set up a new router. Obviously, I wanted to change the passwords for the router and the WiFi network. Using the pc, via Chrome, I was able to change the router password with no difficulty, but not the WiFi password or network name. Each time I tried the simple process of entering new details and pressing SAVE, the router became disabled and would not respond to any attempt to enable it. I had to perform a factory reset each time I tried this. Much time wasted on live chats with Talk Talk so called experts provided no solution to this. In the end, it occurred to me that this was a similar problem to the one I had with the printer, so I went on my macbook and was then able to affect the changes with no difficulty at the first attempt.

I am interested to know if anyone has had similar problems and has any firm ideas about the causes.

Answers

  • Puraw
    Puraw ACE, Member Posts: 15,696 Trailblazer

    Hi, IMO the 3 issues you mentioned have nothing to do with the TC-1785 desktop performance, the HP printer is not plug & play and needed a W11 driver to be installed, this could have been simply done by a download from the HP support site instead of resetting Windows. The poor Bluetooth pairing with the KB is also driver related and updating the BT driver and BIOS will fix that. The router password (not being detected) is entirely managed by the router firmware, not Acer BIOS or MS Windows.

  • Zouch
    Zouch Member Posts: 6

    Tinkerer

    Thanks, Puraw, but I gave only a brief summary of what I've been through. The drivers are installed with the HP setup procedure. As part of the attempted fixes, re-installation was done several times. The same applies to the bluetooth keyboard issue. I note what you say about the router, but struggle to understand why the password change procedure was trouble free via my Apple Macbook if the issue is solely with the new router firmware.