Helios 300, geforce RTX 2060, error code 43, nvidia video card stopped working

radowan
radowan Member Posts: 3 New User

Hello guys,

I was playing one of my favorite games and it crashed and the nvidia card is not starting anymore and doesn't show up in the task manager. After the crash I checked the device manager, and the Intel(R) PCIe x16 controller is reported some errors together with the nvidai card. After a restart  there was no reports from the controller, however the nvidia video card could not be started for some reason. It says error 43 in DM. I have reinstalled multiple times the drivers (with display driver uninstaller tool), windows, but it's seems to be not fixing this problem.  

Checking the rtx 2060 event log I see this message:

Device PCI\VEN_10DE&DEV_1F15&SUBSYS_14421025&REV_A1\4&3a6fd219&1&0008 had a problem starting.
Driver Name: display.infClass Guid: {4d36e968-e325-11ce-bfc1-08002be10318}Service: BasicDisplayLower Filters: Upper Filters: Problem: 0x1FProblem Status: 0xC01E0438

Checking this with the PCIe x16:

Device PCI\VEN_8086&DEV_1901&SUBSYS_14411025&REV_02\3&11583659&0&08 had a problem starting.
Driver Name: oem33.infClass Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}Service: pciLower Filters: Upper Filters: Problem: 0x15Problem Status: 0x0

Interestingly, when I disable and reenable in device manager the card, it's appears to be working, but the nvidia control panel won't open. I have checked the nvidia control panel's log files and it's says it cannot find any nvidia card. After restart the error code 43 comes again. 

Do you have any ideas how to fix this? 
:(