Helios 300, geforce RTX 2060, error code 43, nvidia video card stopped working

radowan
radowan Member Posts: 4 New User

Hello guys,

I was playing one of my favorite games and it crashed and the nvidia card is not starting anymore and doesn't show up in the task manager. After the crash I checked the device manager, and the Intel(R) PCIe x16 controller is reported some errors together with the nvidai card. After a restart  there was no reports from the controller, however the nvidia video card could not be started for some reason. It says error 43 in DM. I have reinstalled multiple times the drivers (with display driver uninstaller tool), windows, but it's seems to be not fixing this problem.  

Checking the rtx 2060 event log I see this message:

Device PCI\VEN_10DE&DEV_1F15&SUBSYS_14421025&REV_A1\4&3a6fd219&1&0008 had a problem starting.
Driver Name: display.infClass Guid: {4d36e968-e325-11ce-bfc1-08002be10318}Service: BasicDisplayLower Filters: Upper Filters: Problem: 0x1FProblem Status: 0xC01E0438

Checking this with the PCIe x16:

Device PCI\VEN_8086&DEV_1901&SUBSYS_14411025&REV_02\3&11583659&0&08 had a problem starting.
Driver Name: oem33.infClass Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}Service: pciLower Filters: Upper Filters: Problem: 0x15Problem Status: 0x0

Interestingly, when I disable and reenable in device manager the card, it's appears to be working, but the nvidia control panel won't open. I have checked the nvidia control panel's log files and it's says it cannot find any nvidia card. After restart the error code 43 comes again. 

Do you have any ideas how to fix this? 
:(

Answers

  • Sharanji
    Sharanji ACE Posts: 5,185 Pathfinder

    @radowan

    Error code 43 typically indicates a problem with the device driver or hardware. Here are some steps you can try to resolve this issue:
    Perform a power reset by shutting down your laptop, unplugging it, and holding the power button for 30 seconds. Then, plug it back in and restart.

    Use the Display Driver Uninstaller (DDU) tool to completely remove the existing drivers, then reinstall the latest drivers from the NVIDIA website. Ensure your operating system is up to date, as updates can sometimes resolve compatibility issues. NVIDIA Support on Driver Installation 

    Check if there's a BIOS update available for your laptop on the Acer support website. Updating the BIOS can sometimes resolve hardware compatibility issues. Acer Product Page

    Ensure the GPU is properly seated and there are no loose connections. Given your previous cooler issues, overheating might have caused some damage.

    If these steps don't resolve the issue, it might be a hardware failure, and you may need to consult with a professional technician or Acer support to check the issue. Acer Support

    I hope this helps! If this was useful, please hit 'Yes' or 'Like'! Thanks! 😊

  • Axxo
    Axxo Member, Ally Posts: 1,660

    Driver updates for Windows 10/11 and many devices (such as network adapters, monitors, printers, and video cards) are automatically downloaded and installed through Windows Update. Though it's likely you already have the most recent driver, if you're having trouble with a device, you can try fixing it by updating the driver.

    Press and hold (or right-click) the Start button, and then select Device Manager.

    On the list of devices, find the device that’s having driver problems (it will often have a yellow exclamation point next to it). Then press and hold (or right-click) the device and select Properties.

    Select Driver, and then select Update Driver.

    Select Search automatically for updated driver software.

    If a driver update is found, it will install automatically. Select Close when it finishes installing.

    If Windows doesn’t find a new driver, you can try looking for one on the device manufacturer’s website and follow their instructions to install it.

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    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful.

  • radowan
    radowan Member Posts: 4 New User
    Screenshot (26).png Screenshot (25).png

    I have tried what you have suggested but actually none of them work for me. here i have attach the error log i hope it can help you understand the issue better.