CP513-1H Speakers only work when charging

pfrary
pfrary Member Posts: 1 Newbie

The speakers on the Chromebook have stopped working when it is running on batteries but they work fine when it is charging. The batteries are fully charged and the volume control is showing as on but nothing coming out, plug in the charger in either usb-c port and the speakers start.

I have already tried a Powerwash to see if this resolves the issue but it did not change anything.