Acer Swift AI SF14-5-The keyboard lights up, but the screen remains black, no beep no sound.

Bastidesc
Bastidesc Member Posts: 3 New User
edited 10:36AM in Swift and Spin Series

Hi,

I have a brand-new Acer Swift AI SF14-51 with an Intel Core Ultra 7 258v / 32gb RAM / 1tb SSD for a week that won't startup.

The keyboard lights up, but the screen remains black, no beep no sound.

I already tried to reset the battery with the pinhole button under the laptop, but it didn't change anything.

Would there be any way to force a hard reset?

[Edited the topic title to include the topic issue.]

Answers