Acer A35P14-31pt-38 laptop slow internet speed and can't remove Bing/Edge,how to solve these issues?

blueshost
blueshost Member Posts: 2 New User
edited 5:01AM in Aspire Laptops

I received my new ACER laptop/tablet today. The internet speed is very slow. I added an external antenna with very little difference. My PC is getting 500 to 550. The laptop gets 100 next to the router and still works OK just slow. How can I get a better reception?

Also I would like to remove BING and EDGE. I follow the internet instructions with no luck, tried, I tried several different instructions. Keeps taking me back to start again. Tried several times. Very frustrating.

[Edited the thread to add model name to the title]

Answers

  • StevenGen
    StevenGen ACE Posts: 13,333 Trailblazer

    What is the exact new ACER laptop/tablet model like Aspire A3SP14-31PT or what? Give us the exact model and then we can give you a detailed answer. Good luck.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • blueshost
    blueshost Member Posts: 2 New User

    Aspire 3 Spin 14

    This number was also on the back

    A35P14-31pt-38ya

  • StevenGen
    StevenGen ACE Posts: 13,333 Trailblazer

    There is no such model as the A35P14-31PT but there is the Aspire A3SP14-31PT which I think is what your laptop is. Anyway, the Wi-Fi/BT card that your laptop has is an Intel® Wi-Fi 6 AX101 that has Bands 2.4, 5 GHz (80MHz) and Max Speed of 600 Mbps card and it should handle 400-500MB/s speeds.

    There must be something wrong with your Wi-Fi setup on your laptop, go to Device Manager and refresh the drivers or reinstall the Wi-Fi driver and Bluetooth driver, use the oem drivers from the Acer support page for the Aspire A3SP14-31PT

    WI-FI Driver Refresh >Go to > Device Manager > Network adapters > select Intel® Wi-Fi 6 AX101 card > right click the card Properties > Driver > Update Driver > Browse my computer for drivers > Let me pick from a list of available drivers on my computer > and then pick the last and most recent dated Wi-Fi driver that is in that list, and reinstall that driver, as afterwards your Wi-Fi should work.

    Aspire A3SP14-31PT Wi-Fi/BT card

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍