Spin3- No Display, charged it up for 2 months,to turn it on keyboard lights up but screen is black

Lorrie88
Lorrie88 Member Posts: 1 New User
edited February 24 in Swift and Spin Series

Please help I have a Acer spin 3 , I never have a problem with it everything worked perfectly, not once have I dropped it - haven’t used it in 2 months- charged it up went to turn it on keyboard lights up but screen black like it’s not even turned on - I have tried the pinhole and nothing has changed please help !!

Here is the model number if needed - and photo of laptop with and without flash

[Edited the thread to add model name and issue detail to the title and to hide sensitive information]

Answers

  • StevenGen
    StevenGen ACE Posts: 13,830 Trailblazer
    edited February 25

    You need to do a Hard Reset as your Spins SP314-21N laptop EC and chipset chips are frozen, hence and why its not getting an image after not using it for so long and you have rebooted the laptop.

    Hard Reset - Remove the eleven screws securing the lower case to the palm rest module/upper case. Pry the sides of the lower case from the upper case to disengage the latches. Once the lower case is separated, lift it off the system.

    Disconnect the main battery cable from the MB and take the main battery out. then disconnect the RTC/BIOS battery and then short the batteries + & - pins at the mainboard plug (as shown below). Leave the laptop like that for at least 15min and then reconnect everything, as the laptop should turn on and boot properly. Good luck and hope this helps you out.

    RTC/BIOS battery, short the +&- mobo plug pins monetarily to reset CMOS

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