Windows 11 Install causing startup issues, Missing drivers after clean reinstall for Aspire C27-962

Bubba2025
Bubba2025 Member Posts: 4 New User
edited 3:12AM in All-In-One PCs

I have done a clean reinstall of Windows 11 home but and have done all the updates offered, but still seem to be missing the correct drivers as startup and restart don’t work. I can get to recovery mode, can open windows in safe mode, once in a while it lets me in to windows but never starts up or restarts properly. I looked on this site to download the drivers but it doesn’t work.
The problems began after I did a reset, which wiped out version 23h2, the new install is 24h2.

Answers

  • StevenGen
    StevenGen ACE Posts: 13,231 Trailblazer

    i suggest that you do a Clean Install of Win-11 24H2 and all its updates to OS build: 26100.3194 (don't install Win-10 as the i5-1035G1 can run Win-11 which is a better OS) and start from scratch, also make sure that your Aspire C27-962 AIO has the last bios version R02-A2 as this last bios has allot of hardware and firmware fixes.

    Use this AMIUEFIBIOSFlashSOP for Windows PDF guide to flash the bios

    Keep it simple as doing a clean install of Win-11 24H2 should fix all the driver problems. You need to construct a Rufus 4.5 (follow their guide) and do a bootable USB and put the last Win-11 24H2 .ISO file onto that USB, let the install finish and see in device manager if there are any uninstalled drivers. Get back to the community as this install should fix your driver update problems. Good luck.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • Bubba2025
    Bubba2025 Member Posts: 4 New User

    Turns out I’m running an older Bios version but I’m not understanding how to get to the flash bios part of the instruction- where is that screen located?? I’m stuck on the first step of helpful pdf