Swift Go 16 (SFG16-72) – Keyboard randomly stops working, laptop doesn’t shut down properly

MaxSterling
MaxSterling Member Posts: 2 New User
edited February 20 in Swift and Spin Series

Hello, 🤗

I recently bought an Acer Swift Go 16 (**SFG16-72** - Acer Swift Go Ultra 5 125U/32GB/1TB/Win11) laptop, and I’m experiencing a recurring issue with the keyboard. Occasionally, the keyboard completely stops responding while the laptop is running. The backlight stays on, but no keys work. The touchpad, however, continues to function normally.

Additionally, when I try to shut down the laptop, the screen turns off, but the keyboard backlight stays on, and the laptop does not fully power down. Pressing the power button briefly does nothing, and I have to hold it for 10-20 seconds to force the system to shut down completely. After that, I can turn it on again as usual.

I found a similar issue reported for the Swift Go 14 (SFG14-73) model,
https://community.acer.com/en/discussion/706806/swift-go-14-sfg14-73-keyboard-randomly-stops-working-laptop-and-didnt-want-to-restart
and Acer released a BIOS update to optimize keyboard functionality for that model.
However, when I checked the support page for my Swift Go 16 (SFG16-72), there was no such BIOS update available.

Has anyone else experienced this issue with the Swift Go 16?
Does Acer plan to release a BIOS fix for this model as well?

Any help would be greatly appreciated!❤️

Thank you.

Answers

  • Puraw
    Puraw ACE, Member Posts: 15,334 Trailblazer

    Hi, Bios versions 1.12 and 1.14 from 2024/09/27 both address KB functions, if you have these versions and Windows11 (23H2 or24H2?) is fully updated and you don't have gaming/USB devices connected that could possibly cause this and still have these issues with your keyboard, I would try "Reset this PC" without losing your files option, but you may have to reinstall some 3rd party programs like Office. Alternatively, uninstalling the Standard PS/2 keyboard driver in Device Manager and just reboot may help.

  • Axxo
    Axxo Member, Ally Posts: 1,242

    Hi MaxSterling,

    Can you make sure that you have the latest windows version, and keyboard drivers on your device?
    go to settings> windows update> update
    go to device manager> keyboadrs> update the drivers

    Search for find and fix keyboard problems on your device and run the troubleshooter to see if it can find any issues.

    Also, connect an external keyboard to see if it stops working as well, if the external keyboard doesn't stop working then it is a hardware issue and you should get it replaced.

    ———————————————————-

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful.

  • Diya1811
    Diya1811 Ally Posts: 379

    Try updating the keyboard drivers through the Device Manager, ensuring Windows 11 is up to date via Windows Update, resetting the keyboard settings to default in the Language section of the Settings, and running the System File Checker (sfc /scannow) in Command Prompt.

    Click on "Yes" if it answers your question or Click on "Like" if you find my answer useful

  • MaxSterling
    MaxSterling Member Posts: 2 New User

    @Puraw @Axxo @Diya1811 thank you all for your responses!
    I will try to follow all the steps one by one. For now, I have updated my BIOS from 1.04 to 1.14, and I want to monitor whether the keyboard issue still occurs or not. If everything works fine, I won't do anything else. Otherwise, I will proceed with the next suggested solutions mentioned here.

    Thanks again for your advice and help! I really appreciate that there are such knowledgeable and helpful people in the community. 😊