My AN517-51 is not charging when the graphics card use goes above 40%

Bottas_Heimfe
Bottas_Heimfe Member Posts: 4 New User

as the question says, whenever my graphics card use goes above 40% on the task manager the power supply disconnects. it has no issue charging any other time. the voltage on the power supply is still good, but I can't check its current, though usually when the voltage is still good the current should be good too. I am wondering if it is something to do with the internal power connection, the part that the power supply plugs into to charge the battery, but I can't say for sure what else it could be. I have already checked any and all potential software problems that could lead to this issue, all drivers and other updatable software is up to date. so whatever the problem is is hardware.

Answers

  • Sharanji
    Sharanji ACE Posts: 4,467 Pathfinder

    @Bottas_Heimfe

    On some laptops, the battery might not charge when the system is under full load due to insufficient power from the AC adapter. When the processor and GPU are heavily used, they can consume most of the available power, leaving none for charging the battery. This issue is more common in High Performance mode, as the system requires more power for faster operation.

    Have you switched from high performance mode? Click on the battery icon, go to 'More power options,' and check if you're on 'Balanced.' If not, select 'Change plan settings,' then 'Change advanced power settings,' and switch from 'High performance' to 'Balanced.' This might resolve your battery issue. If it doesn't, consider trying a new charger. Keeping it on 'Balanced' usually works better.

    I hope this helps! If this was useful, please hit 'Yes' or 'Like'! Thanks! 😊

  • Bottas_Heimfe
    Bottas_Heimfe Member Posts: 4 New User

    everything is set to the lowest power consumption possible.

  • Axxo
    Axxo Member, Ally Posts: 1,242

    To be sure, use another charger from someone you know. Compare your power ratings first. If another charger makes the battery charge to 100% then, of course, it means you need a new charger. I don't remember how long the warranty period lasts for laptop accessories. On the other hand, if it doesn't, but your own charger works fine on your friend's computer, then it's your battery.

    For this you should take care to use another laptop with the same specs too. You don't want to plug in a charger of lower or higher power rating as it could damage the charger or your laptop, respectively. Easiest way to check is to buy a charger yourself. But of you don't want to do that, and don't know anybody with a similar laptop, then the authorized service center is your best bet.