Acer Aspire 3 freezing on startup, mouse won't move on, Blue screen and no shutdown

Dinora

Hello, when I turned on my Acer Aspire 3 laptop, the mouse did not move on the monitor screen, it froze and then the background turned blue :( a sticker message appeared, there was also a QR code, it rebooted, it lit up and froze again, the screen did not move, the mouse did not move on a black background, there were messages like Windows 11 esc tab enter, I pressed enter twice, the laptop turned off and the screen froze again, the mouse does not move, I can't turn off the laptop either

[Edited the thread to add issue detail to the title]

Puraw

https://community.acer.com/en/discussion/721183/acer-aspire-3-freezing-on-startup-mouse-wont-move-on-blue-screen-and-no-shutdown

Hi, you may have inadvertently interrupted a major system update, try to go to the Windows Recovery mode either by holding the power button down >5 seconds three times after each boot, or use the Windows Recovery USB flash drive. In the Recovery mode you will see the blue Troubleshoot menu where you can select "Reset this PC" without losing your files option.

Diya1811

@Dinora

Perform a hard restart by holding the power button for 10-15 seconds to reset temporary issues. Enter Safe Mode to identify if the problem is software-related. Disconnect external devices like USB drives or external hard drives. Run built-in system diagnostics to identify hardware problems. Update drivers from the manufacturer's website and check for Windows updates to fix bugs and improve performance. Using System Restore to revert your system to a previous state before the issue started can also be helpful if you can access Safe Mode.

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Axxo

Freezing, booting and power issues of a laptop from either operating system or hardware issue problems could come from many sources with in a laptop. The basic and first thing is to try and do a reset of your Nitro laptop completely (that is if you are computer savvy and know how to disassemble a laptop?) if you don't and your laptop is under warranty, then take it to your Acer Support. as you need to firstly do a hard reset. As all those symptoms that you have written and described above, are because your Nitro laptop windows or its graphics and other drivers and even a bios update is needed or it could be from other issues or a hardware fault but mostly corrupted drivers etc. that needs to be analyzed by Acer and/or an experienced technician. Try doing a hard reset as explained above.

All the above steps should boot your laptop up without freezing but and if your OS is corrupted and has driver problems then you need to do a "Reset your PC-Keep my files" and then make sure that you update Windows to its latest updates (would help if you told us, which OS you are running?) update all the Intel integrated graphics, chipset and other drivers (best is to install the Intel® Driver & Support Assistant and scan your laptop) and also make sure that the NVidia graphics drivers are all up to date, as all this appropriately done should stop the software from freezing, otherwise there is a hardware problem that needs either Acer or an experienced technician to look at your Nitro laptop and analyze and fix it. Good luck and hope this solves your problems.

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