I need to know why my laptop doesn't turn on. Its an acer aspire 3 model no N22C6

AviNethmi_006
AviNethmi_006 Member Posts: 1 New User
edited February 11 in Aspire Laptops

My laptop acer aspire 3 model no N22C6 doesn't turn on but the power symbol is show in purple and sometimes it turns blue and again turn to the purple color. I cannot power off the laptop too and when I press the power button both power and charging symbols go off and when I release my hand it automatically gets on

[Edited the thread to add model number to the title]

Answers

  • Puraw
    Puraw ACE, Member Posts: 15,723 Trailblazer

    Hi, we need to know your full laptop model as N22C6 is the series number, look at the back of the laptop foe a label with Aspire3 A315-23P or something like that. Reset the battery, there is a small pinhole in the back of your laptop (with a battery sign), stick a pin in that hole till you feel it click (micro switch), keep pressing the pin for a few seconds, connect the power adapter (not a USB-C charger) and see if the battery will charge normally.

  • Diya1811
    Diya1811 Ally Posts: 441

    @AviNethmi_006

    Perform a power drain by disconnecting the power adapter and removing the battery (if possible). Hold down the power button for about 30 seconds to discharge any residual power, then reconnect the battery and power adapter and try turning the laptop on again. Ensure the power adapter and charger are functioning correctly by testing them with another compatible device or using a different charger with your laptop. Finally, check for any loose connections or visible damage inside the laptop if you're comfortable doing so.

    Click on "Yes" if it answers your question or Click on "Like" if you find my answer useful