We have 2 new Acer 10.1 for xmas and both switching off at 30% and now one at 75%

Hozzer_7
Hozzer_7 Member Posts: 1 Newbie
edited February 8 in Tablets

Hi, We have 2 new Acer 10.1 for xmas and both switching off at 30% and now one at 75%

[Edited the thread to add issue detail]

Answers

  • billsey
    billsey ACE Posts: 35,677 Trailblazer

    We need to know more… What specific model do you have? Your full model number is usually on the same sticker as your serial number, it should look something like xxxxx-xxx-xxxx. Just knowing the screen size doesn't tell us much. :)

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • robotanobot
    robotanobot Member Posts: 3 New User

    My tablet is having the exact same problem at the moment. In the last two days, it began shutting itself off once getting down to 50% battery. I tried factory reset, but the problem is still present. I took it back to the store I bought it from and they're saying there's nothing they can do, that they're waiting for Acer to create an update or do something to the system to fix the issue. I can't find out anymore information on it and I'm struggling to get into contact with Acer at the moment by email, but will try by telephone. I hope you find a solution.

  • StevenGen
    StevenGen ACE Posts: 13,555 Trailblazer

    Is your new Acer 10.1 the Acer Iconia Tab A10 10.1" Android Touch Screen Tablet, as there many Acer 10.1 products, also we don't do magic here to know what Acer 10.1 you have🤣

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍