My NitroSense has stoped working without any reason. My computer is Nitro ANV15-51

Ege13256
Ege13256 Member Posts: 13 New User
edited February 5 in Nitro Gaming

I need help quickly please! My NitroSense has stoped working without any reason. and when i try to uninstall and download again there is no aplication just installer.exe.

Answers

  • StevenGen
    StevenGen ACE Posts: 13,493 Trailblazer
    edited February 5

    Uninstall the Nitro Sense completely from your laptop at Control panel > Uninstall a program then reboot the laptop and reinstall the latest ANV15-51 Nitro Sense version 4.5.975_20230809, as this should revive the software again, also make sure that you have the last bios version 1.23 installed for the ANV15-51

    Note: with the bios update, you need to start the Insyde software bios update and allow it to install until your laptop reboots to the login screen of windows DO NOT touch or try to reboot the laptop within the bios update process as it will brick your laptop, so be aware of this and be patient.. Good luck.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • Ege13256
    Ege13256 Member Posts: 13 New User

    but the problem is there is no aplication in my win11

  • Ege13256
    Ege13256 Member Posts: 13 New User

    yeah. After i updated my bios 1.14 to bios 1.23 i got a bluescreen! Pls help mee

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,854 Pathfinder

    @Ege13256

    Did you resolve the bluescreen issue?

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • Ege13256
    Ege13256 Member Posts: 13 New User

    no, İ couldn’t

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,854 Pathfinder

    @Ege13256

    What is the stop code that it shows on bluescreen?

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • Ege13256
    Ege13256 Member Posts: 13 New User

    i dont know. There was no code, just “we’ll restart your computer.” And then it sent me bios screen but i have a v1.23 in my computer. Soo pls i need help to fix it. İ dont want to format my computer.

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,854 Pathfinder

    @Ege13256

    It will be right around here

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • Ege13256
    Ege13256 Member Posts: 13 New User

    i have this

  • StevenGen
    StevenGen ACE Posts: 13,493 Trailblazer

    Look at this guide of “How to Boot into Windows 11 advanced Recovery options?” afterwards use the “Startup Repair” and see if that will fix the boot sector of your laptop. Lest us know how you make out. Good luck and hope this helps you out. As and if this doesn't work then its the M.2 SSD drive that has issues as these inaccessible boot drive issues are because of the boot drive.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • Ege13256
    Ege13256 Member Posts: 13 New User
    edited February 6

    ha btw i forgot to say it, these are not working on my pc and bios is seeing my drivers and ssds but when i use the cmd it says “there are no volumes.” Also my bios (new bios) menu is not showing me a all choices and when i try to push the ctrl+s there is no changes. By the way there was no any problems with my ssds before upgrade the bios, after the upgrade thats happened

  • Ege13256
    Ege13256 Member Posts: 13 New User

    @StevenGen i upgraded the bios yet i steel couldn't open nitrosense

    (btw i fixed the bluescreen problem)

  • StevenGen
    StevenGen ACE Posts: 13,493 Trailblazer

    Do a clean install of Win-11 24H2 and all updates to OS build 26100.3037 as your old OS is faulty, there are no specific fixes for the Acer Nitro Sense software, if you have very valuable data that you can't lose then get a recovery technician to recover the data from the drive as your M.2 SSD drive could be faulty too, as unfortunately that is the only solution. Good luck.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • Ege13256
    Ege13256 Member Posts: 13 New User

    @StevenGen i fixed the all problems. And you know how? Without resetting my computer. All problem was about uwp. There was a aplication inside of uwp folder lol

  • StevenGen
    StevenGen ACE Posts: 13,493 Trailblazer

    Good, what is the "uwp", be more specific so that it can help other community members out.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • Ege13256
    Ege13256 Member Posts: 13 New User
    edited February 8

    Sure😌. Uwp folder is inside of the NintroSense.zip folder. You know when you download the installer.exe its downloading some more exe’s in your windows, bit the problem was.. there was a one more exe installer couldn’t download in my computer. Soo i downloaded the last exe be manually. But its hard to find this exe. So you have to try all of it until you find missing exe.

    Pleasure☺️ Ege

  • Ege13256
    Ege13256 Member Posts: 13 New User

    this is uwp folder

  • StevenGen
    StevenGen ACE Posts: 13,493 Trailblazer
    edited February 8

    Yes, this is a common problem with the Nitro Sense even with the old versions that I have for my AN515-56 2021 model and you need to install the Nitro Sense within the software. Than you for letting us know and informing the community members.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • Ege13256
    Ege13256 Member Posts: 13 New User

    and you have to try all of it until you find missing one

  • Ege13256
    Ege13256 Member Posts: 13 New User

    your welcome sir 🤗