Aspire A315-41G (AMD) freezing & only the hard reset can make the laptop works again.

sdsd88
sdsd88 Member Posts: 2 New User
edited 12:17AM in Aspire Laptops

Greetings,

I have an Aspire A315-41G (AMD) notebook and it gets frozen randomly (mouse pointer also stop to work and only the hard reset can make the laptop works again) even more times a day. It has Ryzen 3 2200U, Radeon 535, 4+8 GB DDR4, SATA SSD.

What do you think about to resolve this problem?

[Edited the thread to add model number to the title and add issue detail]

Answers

  • Puraw
    Puraw ACE, Member Posts: 15,004 Trailblazer
    edited February 3

    Hi, things to check: Event Viewer Critical Errors at the time of freezing, see what driver or app may be causing it. Open Reliability History and check the problem reports (copy and paste to Notepad), if there is any reference to memory check the available RAM in Task Manager-Performance-Memory that should not be using more than 40%, check if the 12GB is detected and runs at 2400MHz. Open the Processes tab in Task Manager and check how many programs are running at the background if more than 70 apps you need to uninstall bloatware, 3rd party browsers-virus checkers and trial versions, disable the Startup apps you don't need in Task Manager. Finally check the battery condition if still from 2019 it may be depleted after 6 years: Paste this in the command prompt: powercfg /batteryreport and open the report with your Edge browser, right click and select "Print to Microsoft PDF", attach the report to your reply, type @Puraw or use "Quote" when you reply so I will get an alert.

    To check for system file corruption, go online and paste this in the commend prompt: Dism.exe /online /cleanup-image /restorehealth and press Enter. After completion paste this in that command prompt: SFC /scannow and press enter, repeat the SFC command till you see the message: "…did not find any integrity violations"

    If nothing helps, boot to Safe Mode and if no crashing/freezing in Safe Mode you have a rogue driver, possibly the AMD VGA driver that you can uninstall with DDU in Safe mode and just reboot.

    Consider "Reset this PC" option without losing your files.

  • sdsd88
    sdsd88 Member Posts: 2 New User

    Hi, thank you very much for the answer and the great numbers of opinions, but I mean the freezing so, if it comes I cannot do anything. The system gets dead at the time, only the power button can help. This is the reason, why I am so clueless.

  • Puraw
    Puraw ACE, Member Posts: 15,004 Trailblazer

    Hi, my comments are not "opinions" but cover basic system maintenance, if you cannot boot anymore, contact an Acer accredited PC workshop who will do it for you for a small fee.

  • StevenGen
    StevenGen ACE Posts: 12,973 Trailblazer

    Just an alternative thing that you can do and that is to do a Hard Reset by opening the laptop back cover up and then take the main battery out and then disconnect the RTC/BIOS battery (see caption below) and then get a metal screwdriver and shorts the +&-at the battery plug at the mainboard to reset CMOS, then take the ram out, leave the laptop like that for 15min and then reconnect all components, if you have 2x ram modules only connect one ram module and alternate the ram modules and see if the ram is not faulty and causing the freezing problems, as a hard reset should reset the EC and Chipset chips and fix your laptop. Good luck.

    A315-41G RTC/Battery

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍