SFG14-73-touchpad is not working, don't see touch pad driver and the Serial I/O driver

danjor
danjor Member Posts: 3 New User
edited February 1 in Swift and Spin Series

I already reinstalled Win 11 and updated the bios without success.

I do not see touch pad driver and the Serial I/O driver

Before installing the Touchpad driver, please install the Serial I/O driver first?

[Edited the topic title to include the topic issue.]

Answers

  • Puraw
    Puraw ACE, Member Posts: 15,645 Trailblazer

    Hi, boot to BIOS with F2 and in Main or in Advanced press Ctrl+S to see the hidden options, check if the Touchpad setting is 12C HID and not PS/2, if there is no Touchpad setting in BIOS in Main or in the Advanced screen, skip this, if Touchpad is set to PS/2 change that to 12C HID and press F10 (Save) and exit BIOS. Boot to Windows and open Device Manager, uninstall the 12C HID device in Human Interface Devices and just reboot. There are no Touchpad drivers on Acer Support as this is controlled by Windows Precision firmware (12C HID).

  • billsey
    billsey ACE Posts: 35,638 Trailblazer

    Actually, there are touchpad drivers for the two different touchpads Acer shipped on the SFG14-73 models. You have to scroll down and expand the list with the Load More button. You need to know which you have in order to install the latest. It should be a PixArt or a Synaptics… They did an update to the former a few months ago. Install Serial IO drivers first, and maybe chipset drivers before that. Typically though drivers aren't the issue, unless you have remove the Acer Windows build and done a clean install.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Axxo
    Axxo Member, Ally Posts: 1,321

    If your cursor will not move or your touchpad is not working at all:

    1. Remove connected devices - Remove all devices that are connected to the system except for the power cord. This includes external keyboard, mouse, flash drives, hard drives and other peripherals.
    2. Enable/disable your touchpad - Many systems allow you to turn the touchpad On or Off by pressing a key combination. On most models it is FN + F7 or FN + F2, but could also be a different function key. The touchpad function key will be labeled with one of the images below.
    3. Restart your computer - Restarting your system may help your touchpad start responding again.
    4. Reset BIOS or UEFI to default settings - Some systems have touchpad settings in the BIOS/UEFI.
    5. Reinstall touchpad drivers - Missing or incorrect drivers may cause your touchpad to not work properly. You can try downloading and installing the latest driver from our Acer Drivers and Manuals page. You may need to attach an external mouse to complete this process.
    6. Restore Windows- Newer versions of Windows allow you to restore your operating system without losing your personal data. Make sure you select the option to Keep my files.

    If you can move your cursor but are having problems with cursor speed, erratic behavior or tapping and clicking:

    1. Adjust touchpad sensitivity - If your cursor is moving too fast or too slow, you can try changing your touchpad sensitivity.
    2. Disable tap to click - Accidentally making contact with the touchpad when typing can cause the cursor to jump around or leave the window.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful.

  • danjor
    danjor Member Posts: 3 New User

    Bios did not help and the HID driver is not installed.

    I istalled driver synaptic from microsoft webpage without result