My nitro ANV15-51 laptop gets Overheating and freezing during gaming. NEED HELP!!!

DarkFire61
DarkFire61 Member Posts: 6

Tinkerer

edited 4:43AM in Nitro Gaming

Hello everyone,

I have an Acer Nitro ANV15-51 with an i9 13900H processor, 40GB of RAM, and 2TB split across 2 Gen4 SSDs m.2.

I need help with my laptop. I've been experiencing severe performance issues while playing games like League of Legends and Marvel Rivals. The PC freezes for a few seconds, making it impossible to use. Temperatures are extremely high—for example, Core 3 shows 0% usage but spikes to +90°C. These temperature spikes cause the freezes.

Over the past few months, I’ve tried several fixes:

  • Replaced the dried-out thermal paste with a high-quality Cooler Master paste (purchased expensively from Amazon).
  • Bought a cooling pad.
  • Optimized Windows 11 extensively.

However, the issues persist. Enabling Turbo Mode worsens the situation: the laptop overheats excessively, the fans make unbearable noise, and the CPU reaches 100°C even without hitting 100% usage.

I regret purchasing this laptop. It was supposed to solve my needs but has been a complete failure. Acer’s warranty policy only covers repairs, not replacements, leaving me stuck. I feel devastated, like I’ve wasted all my money. I don’t know what else to buy or do to prevent freezes during gaming sessions or to achieve safer temperatures. Any advice from Acer or the community would be greatly appreciated.

Attached is an image of the temperature and performance metrics during gameplay.

Answers

  • GAMING6698
    GAMING6698 ACE Posts: 8,162 Trailblazer
    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • StevenGen
    StevenGen ACE Posts: 12,911 Trailblazer
    edited 5:21AM

    Have you updated the bios of the Nitro ANV15-51 to the last dated 2025/01/14 bios version 1.23? As looking through all the ANV15-51 laptops bios updates, I can't see a microcode update from Acer for the i9-13900HX cpu (runs of DDR5-5600MT/s CL46 type ram) which is one of the Intel problematic cpu's that they released a patch to fix these overvolting/overheating issues and made this cpu run cooler. Btw, I'm running the i5-13500HX in my PHN16-71 which does have the cpu microcode updated to version 0x35 which fixes those overheating issues completely.

    Also, why are you running a total of 40GB of DDR5 ram (24Gb + 16GB) as shown in your Task Manager, as the ram modules should be of equal size in each ram slot, as that could also affect the performance of your laptop in gaming as its not running in the 4x mode for DDR5. Another thing that I found that helps to run these laptops cooler, is to increase the ram like in your laptop to 64GB @ 2x 32GB DDR5-5600MT/s CL46 type ram as that also helps temps for high end gaming. I'm speaking from personal experience as I've done this to my PHN16-71 laptop that has the i5-13500HX cpu and its running 64GB 2x 32GB DDR5-4800MT/s CL40 and its performing perfectly with high end gaming gaming fps and lower temps, so if you want you can try more ram than your existing 40GB that you are running.

    Install CPUz and under the Mainboard section > look in the bottom @ CPU Microcode and you should have version: 123, as that is the latest Intel cpu microcode update fix for this cpu overheating/voltage problems, if not, then Acer hasn't passed this fix onto this laptop yet and you will have to wait until Acer updates the bios for this cpu microcode, as that is the only solution for the i9-13900HX cpu to run cooler as you can't mod these cpu's at all. Good luck and hope this helps you out to solve this problem.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍