Chromebook force rebooting after key press or sleep, fresh login on every reboot

Munnster006
Munnster006 Member Posts: 2 New User
edited 3:32AM in Chromebooks

OS is on 132 and fully updated. Chromebook is about 1 week old at this point which is super frustrating.

When it happens a key I am typing will act as if I am holding it down then a force reboot occurs. Alternatelg sometimes the reboot occurs while it's asleep and I open my laptop to a fresh login with session recovery.

Answers

  • Puraw
    Puraw ACE, Member Posts: 14,920 Trailblazer

    This acts like an unstable system, unplug all peripherals and check the USB-C charger connection, if the port is damaged or AC cable/plug of the charger is not fully inserted. Try a different grounded wall outlet, avoid plug adapters, extension cords and multi power panels. If still issues reset the CB: Power down, press and hold the reset button for 15-30 seconds, release and wait 15-30 minutes, reconnect the power adapter and wait for a full battery indication, then turn it on.

  • Munnster006
    Munnster006 Member Posts: 2 New User

    That is not the case it is a new unit, and several other customers across reddit and other platforms are reporting the same behavior on this model and the 516GE. There needs to be an answer ACER!

  • J4ckB
    J4ckB Member Posts: 1 New User

    I have exactly the same problem. It's really annoying and I can no longer work properly with my Chromebook. My device is also fairly new, has all updates and the device's self-diagnosis shows no problems.

    It would be cool if acer took care of this.

  • billsey
    billsey ACE Posts: 35,226 Trailblazer

    There are no Acer support people here, we are all just other Acer users. You really need to contact Acer support with your issue.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.