Aspire Lite AL15-51, intel wireless adapter 9462-error 10, tried updates no luck

robintp
robintp Member Posts: 1 Newbie
edited 3:21AM in Aspire Laptops

Hi, Aspire Lit. e AL15-51, intel wireless adapter 9462-error 10windows update/reset done no luck. Please suggest

Answers

  • StevenGen
    StevenGen ACE Posts: 12,911 Trailblazer

    This error code 10 it's possible that Windows disabled the driver due to corruption or being outdated. You can try to manually reinstall the driver, these steps are different from automatic:

    > Right-click the Start and select "Device Manager."

    > Expand Network adapters section. Right-click the Intel(R) Wi-Fi 6 AX201 160MHz and select "Update driver."

    > Click "Browse my computer for drivers."

    > Click "Let me pick from a list of available drivers on my computer."

    > Click the driver listed under Model. Click "Next" to install and click "Close".

    > Check if the driver error is gone.

    Doing the above will fix your WLAN problem, if not then uninstall completely the Wi-Fi and Bluetooth drivers in Device Manager and install the oem Acer Aspire AL15-51M from the Acer drivers and manuals page for your AL15-51M laptop and allow windows update to update these drivers to their latest compatible versions, as the original Acer drivers should work 100% and you need to tackle this problem from its basic source, if its still giving you the same error code 10, then your Wi-Fi/BT card is faulty, which is very unsual as these cards don't go faulty often. Good luck and hope this helps you out.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • Puraw
    Puraw ACE, Member Posts: 14,917 Trailblazer

    Hi, if this happened recently just restore the system to an earlier date when Wi-Fi was still working. Type Restore in search and click on "Create a restore point" and on "System Restore" with a date:

  • StevenGen
    StevenGen ACE Posts: 12,911 Trailblazer
    edited 2:25AM

    Just be aware, that if you don't have a "Restore Point" activated on your boot drive C:\ then the above advise will not work, as a restore point doesn't activate automatically, so be aware of that and activate the Restore Points in the "System Properties > System Protection" as shown above 😀👍 good luck!

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍