Frequent BSOD on Acer AN17-71, Windows reinstallation didn't help. Need support

takvor

I want to ask for support/info how to resolve Acer AN17-71 BSOD several times a day.
Memory is checked and it is OK. BIOS is the latest available for the product. OS is Windows 11 Pro.
The computer was serviced by the official support for Bulgaria, windows re-installed, but the effect is "zero" improvement. The reason for going to be serviced was that the MB lost its connection to the installed HDDs.
Is there any information for an upcoming BIOS version that would, hopefully, resolve the issue?

StevenGen

https://community.acer.com/en/discussion/720173/frequent-bsod-on-acer-an17-71-windows-reinstallation-didnt-help-need-support

What BSODs are you getting as just saying BSOD means nothing, as BSODs have an error code that you should take a caption of with your phone and look up that error code to rectify the exact BSOD error and why your laptop is getting these errors. Its very hard to advise you of how to solve any BSOD errors if you don’t specify what error it is.

If you have updated your Nitro AN17-71 to the last Win-11 24H2 and all the updates to OS build 26100.2894 and installed the GeForce Experience software, then makes sure that it scans your laptop so you can install the latest NVidia graphics drivers and you have the latest bios version 1.05 installed, and if your Nitro is fitted with the Western Digital Gen 4 x4 M.2 SSD oem Acer boot drive, and you have updated its firmware to the last version v61507100 (as a boot drive without its latest firmware, can contribute to BSODs also) then your laptop should perform perfectly.

Otherwise its hard to advise you what BSOD errors you are getting as it could be a hardware problem like the mainboards EC chip is faulty and needs changing and reprogramming, it could be a bad bios chip that needs replacing, it could be a bad Chipset chip, ram etc etc tas there could be many faults that contribute to a BSOD error(s). As this is where your laptop could have problems and cause these BSODs from.

I suggest that if your Nitro AN17-71 laptop is still under the Acer warranty is for you to send this laptop to Acer tech support and demand that they fix this BSODs from happening and/or change the mainboard, as it seems to me that your mainboard is faulty and needs replacing, if your laptop is out of warranty, then you will be up for huge costs as these mainboards for this laptops aint cheap as the mobo model with the i7-3700HX/RTX4060 - Acer part #: NB.QJH11.002 is like USD $2,268.08 new, so if your laptop is under warranty get it fixed by Acer asap. Good luck and hope this helps you out.

AN17-71 mainboards models fitted to this laptop

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StevenGen

https://community.acer.com/en/discussion/720173/frequent-bsod-on-acer-an17-71-windows-reinstallation-didnt-help-need-support

What BSODs are you getting as just saying BSOD means nothing, as BSODs have an error code that you should take a caption of with your phone and look up that error code to rectify the exact BSOD error and why your laptop is getting these errors. Its very hard to advise you of how to solve any BSOD errors if you don’t specify what error it is.

If you have updated your Nitro AN17-71 to the last Win-11 24H2 and all the updates to OS build 26100.2894 and installed the GeForce Experience software, then makes sure that it scans your laptop so you can install the latest NVidia graphics drivers and you have the latest bios version 1.05 installed, and if your Nitro is fitted with the Western Digital Gen 4 x4 M.2 SSD oem Acer boot drive, and you have updated its firmware to the last version v61507100 (as a boot drive without its latest firmware, can contribute to BSODs also) then your laptop should perform perfectly.

Otherwise its hard to advise you what BSOD errors you are getting as it could be a hardware problem like the mainboards EC chip is faulty and needs changing and reprogramming, it could be a bad bios chip that needs replacing, it could be a bad Chipset chip, ram etc etc tas there could be many faults that contribute to a BSOD error(s). As this is where your laptop could have problems and cause these BSODs from.

I suggest that if your Nitro AN17-71 laptop is still under the Acer warranty is for you to send this laptop to Acer tech support and demand that they fix this BSODs from happening and/or change the mainboard, as it seems to me that your mainboard is faulty and needs replacing, if your laptop is out of warranty, then you will be up for huge costs as these mainboards for this laptops aint cheap as the mobo model with the i7-3700HX/RTX4060 - Acer part #: NB.QJH11.002 is like USD $2,268.08 new, so if your laptop is under warranty get it fixed by Acer asap. Good luck and hope this helps you out.

AN17-71 mainboards models fitted to this laptop

If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

takvor

As none of software survival attempts succeeded, I finally sent the PC to be serviced under warranty and the resolution for now is replacement of one of two SSDs installed. The verdict was "NVMe SSD faulty".

Axxo

If your Acer AN17-71 is experiencing frequent BSOD (Blue Screen of Death) errors, try updating drivers, running Windows memory diagnostics, and performing a system restore, or consider checking for hardware issues.
Here's a more detailed breakdown of troubleshooting steps:-

1. Identify the Error Code:
   When the blue screen appears, note the error code displayed (e.g., DRIVER_POWER_STATE_FAILURE, CRITICAL_PROCESS_DIED).
   Search for this code on Microsoft's support site or other reputable technology forums to understand the potential cause.
2. Basic Troubleshooting:
   Restart your computer: Sometimes a simple restart can resolve temporary glitches.
   Check for updates: Ensure your Windows operating system is up-to-date with the latest updates and patches.
   Run a virus scan: Use Windows Defender or your antivirus software to scan for any malware.
   Uninstall recently installed software or hardware: If you recently installed new software or hardware, try uninstalling it and see if the problem persists.
   Restore your operating system: If you're unable to identify the root cause, consider restoring your operating system to factory settings, but make sure to choose the option to keep your files.
3. Advanced Troubleshooting:
   Update drivers:
   Outdated or corrupted drivers can cause BSOD errors. Update your graphics drivers (NVIDIA or AMD) and other device drivers.
   Check for hardware issues:
   Run Windows memory diagnostics: Use the built-in memory diagnostic tool to check for memory problems.
   Check for loose or failing components: If you're comfortable doing so, carefully inspect the internal components of your laptop for any loose connections or signs of failure.
   Check for system file corruption:
   Run the System File Checker (SFC): Open Command Prompt as administrator and run sfc /scannow.
   Run the DISM tool: Open Command Prompt as administrator and run Dism.exe /online /cleanup-image /restorehealth.
   Boot to Safe Mode:
   If the BSOD persists, try booting into Safe Mode (Shift+Restart in Windows) and see if the problem continues.
   Check for overheating:
   Ensure your laptop is properly ventilated and not overheating, as this can also cause crashes.
4. Specific Error Codes:
   DRIVER_POWER_STATE_FAILURE:
   This error is often caused by incompatible drivers or system corruption, or incorrect power settings.
   CRITICAL_PROCESS_DIED:
   This error can occur due to unexpected corruption in critical Windows background processes.

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