Acer SB242YEbi Monitor turns off when playing games and doesn't detect cable

IvanVlaev228
IvanVlaev228 Member Posts: 1 New User
edited January 29 in Monitors

ORIGINAL TEXT :

Я запускаю компьютер монитор включается всё нормально работает но как только я включаю игру монитор выключается и не видет кабель. модель монитора: Acer SB242YEbi что делать в этой ситуации?

TRANSLATION :

I start the computer, the monitor turns on, everything works fine, but as soon as I turn on the game, the monitor turns off and does not see the cable. monitor model: Acer SB242YEbi what to do in this situation?


[The message was translated using Google Translation]

Answers

  • Sharanji
    Sharanji ACE Posts: 4,630 Pathfinder

    It sounds like a frustrating issue! Here are some steps you can try to resolve the problem with your Acer SB242YEbi monitor:

    1. Check Cable Connections: Ensure that all cable connections (HDMI, DisplayPort, etc.) are secure and properly connected. Sometimes, a loose cable can cause the monitor to lose signal.
    2. Update Graphics Drivers: Make sure your graphics drivers are up to date. Outdated drivers can cause compatibility issues with games. You can update your drivers through the device manager or by visiting the graphics card manufacturer's website.
    3. Adjust Game Settings: Lower the resolution and graphics settings in the game to see if the monitor stays on. High settings can sometimes cause the monitor to lose signal if the graphics card is struggling.
    4. Disable FreeSync: If your monitor has FreeSync enabled, try disabling it in the monitor's settings. Sometimes, FreeSync can cause compatibility issues with certain games.
    5. Check Power Supply: Ensure that your monitor is receiving a stable power supply. Try plugging it into a different power outlet or using a different power cable.
    6. Test with Another Monitor: Connect a different monitor to your computer to see if the issue persists. This can help determine if the problem is with the monitor or the computer.
    7. Monitor Firmware Update: Check if there is a firmware update available for your monitor on the Acer support website. Updating the firmware can sometimes resolve compatibility issues.

    If none of these steps work, there might be a hardware issue with the monitor or the graphics card. In that case, contacting Acer support or a professional technician for further assistance would be advisable.

    Let me know if you need more help!

    I hope this helps! If this was useful, please hit 'Yes' or 'Like'! Thanks! 😊