Back RGB strip not working in Predator Helios Neo 18. Any solutions?

Big_jj
Big_jj Member Posts: 1 New User
edited January 29 in Predator Laptops

Hi. I ordered a Predator Helios Neo 18 and discovered that the back RGB strip did not work, after talking with Acer customer service and trying all options (including deleting and redownloading the Predator Sense app) I ended up returning the laptop and had it replaced.

Well guess what happens next, I get the new one and it has the same issue!!!

Does anyone else have this problem? Any solutions? I'm at my wit's end!

[Edited the thread to add model number to the title]

Answers

  • StevenGen
    StevenGen ACE Posts: 12,941 Trailblazer

    if your model Predator Helios Neo 18 is the PHN18-71 as that is the last and only current Neo 18" laptop sold by Acer, first uninstall all the Predator Sense software from Control Panel, then make sure that you have Win-11 24H2 version and all its updates to the last OS build 26100.2894 installed, install the last bios version 1.15 and then install Predator Sense last version 5.0.1341 - dated: 2024/03/27,

    As afterwards, PS should install and work 100%, and then you should have access to the PS > Scenario > Pulsar Lighting > Global or Area to adjust the keyboard lights as you wish. Otherwise there is a problem with these PHN18-71 laptops and you should consider getting Acer to swap your PHN18-71 for either the PH18-72 non Neo model if you want an 18" laptop or for the PHN16-72 which is a 16" laptop as the Predator Sense works 100% in these model laptops. Good luck.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍