Why is my predator helios 16 keyboard and backlight not working only staying on one color

User03123456789
User03123456789 Member Posts: 1 New User

Why is my predator helios 16 keyboard and backlight not working only staying on one color

Answers

  • Puraw
    Puraw ACE, Member Posts: 15,414 Trailblazer

    Hi, three things you can check:

    • Check PredatorSense: Open the PredatorSense software and navigate to the Lighting tab. Ensure that the RGB settings are correctly configured. If nothing is showing you may be on (low) battery mode, plug in the adapter and charge to >50%.
    • Restart Acer Lighting Service: Sometimes, the Acer Lighting Service might stop working. You can restart it by opening the Task Manager, going to the Services tab, finding AcerLightingService, and restarting it.
    • Update Drivers and Software: Make sure all your drivers and the PredatorSense software are up to date. You can check for updates on the Acer website or through the Microsoft Store.
  • Diya1811
    Diya1811 Ally Posts: 396

    @User03123456789

    Start by checking the PredatorSense app. Use it to control RGB lighting settings, ensuring your profiles and effects are correctly set. Next, restart the Acer Lighting Service by opening Task Manager with Ctrl+Shift+Esc, navigating to the Services tab, and right-clicking Acer Lighting Service to restart it. Ensure your system's BIOS, firmware, and drivers are up-to-date, as recent updates can resolve many issues. Additionally, verify if the PredatorSense app is up-to-date by visiting the Acer Support page. Finally, try resetting and creating new profiles within the PredatorSense app to resolve any bugs in the lighting profiles

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