High temperature CPU in Predator Helios neo 16 (N23C12) laptop.

ivanchumachenko
ivanchumachenko Member Posts: 3 New User
edited January 26 in Predator Laptops

Hello everyone Help solve the problem. I have a Predator Helios neo 16 (N23C12) laptop. Very high CPU temperature even though I just turned it on. The temperature is 80-90 degrees despite the fact that even I have not yet started working with the laptop. Please help to solve the problem.

[Edited the thread to add model number to the title]

Answers

  • Puraw
    Puraw ACE, Member Posts: 15,708 Trailblazer

    Hi, that CPU temp of 88°C. is normal for this laptop, the CPU sustains peaks of 100°C. and you are still well below that temp. If you worry about overheating, consider getting a silent 5-fan cooling pad for under the laptop and change the Power mode to Best Power Efficiency in Power & Battery settings.

  • Diya1811
    Diya1811 Ally Posts: 431

    @ivanchumachenko

    You can use the Task Manager to monitor and end unnecessary tasks. Make sure your BIOS and drivers are up to date, as outdated software can cause overheating. Dust accumulation in the vents can block airflow and cause overheating, so make sure the vents are clean and unobstructed. Set your laptop's fan control to a higher speed setting or use a custom configuration to increase airflow. If you feel comfortable, you might want to reapply thermal paste or get it done by a professional. Some users have found success in undervolting the CPU to reduce temperatures, but this requires careful adjustment. Lastly, using a cooling pad can help bring down the temperature by enhancing airflow.

    Click on "Yes" if it answers your question or Click on "Like" if you find my answer useful

  • Nani86
    Nani86 Member Posts: 1 New User

    It's a bit ridiculous that people are just dismissing this issue without even looking at the provided information properly. You can clearly see that the CPU usage is like 7%. almost 90c for 7% is unusably bad for a gaming laptop. Hopefully someone with more reason can answer this issue.

  • Resad_d
    Resad_d Member Posts: 1 New User

    Hi, it might be a little late, but I'd like to share some solutions that helped me resolve the overheating issue.

    First off, 88 degrees while idling does seem a bit high. I have a PHN16-72, and when I first got it, the idle temperature was around 65°C, but gaming pushed it over 100°C. Here's what worked for me:

    1. Go to SettingsSystemPower & BatteryPower mode and set it to Best power efficiency. This helps prevent sudden CPU heat spikes.
    2. Open the Control PanelHardware and SoundPower OptionsChange plan settingsChange advanced power settings. Under Processor power management, I set the Minimum processor state to 80% and the Maximum processor state to 100% (I mostly keep my laptop plugged in).

    After applying these changes, my idle temperature dropped to 40°C, and during gaming, it stayed below 90°C.

    You may lose 5-15 FPS in games, but it’s a small trade-off compared to potentially damaging your device. Also, placing something underneath your laptop to elevate it slightly will improve airflow and can reduce temperatures by up to 10°C.

    Additionally, you can use some software tools (like optimizer.exe) to help unbloat your device and improve overall performance.

    Hope this helps!

  • ivanchumachenko
    ivanchumachenko Member Posts: 3 New User

    Thx so much 🙏🏻

  • ivanchumachenko
    ivanchumachenko Member Posts: 3 New User

    Hello everyone, I found a solution to this problem when I opened my laptop. I saw that the CPU was not covered enough with liquid metal, so I replaced it with thermal paste and checked. The temperatures are all normal. Even if I play PUBG on maximum settings.If you look closely, you can see that on the central processor, the liquid metal did not completely cover the crystal.I do not recommend using my method, it is better to contact a service center.!!!!