How to install windows 11? I can't install needed drivers.

Hubbakonus
Hubbakonus Member Posts: 1 New User
edited January 26 in Windows 11

How to install windows 11?
I cant install needed drivers.

Answers

  • StevenGen
    StevenGen ACE Posts: 13,321 Trailblazer
    edited January 26

    You need to be more specific and tell us what laptop or desktop or AIO Acer product model you have, as then we can give you a more precise guide with where your drivers are. But the basics of a Win-11 OS installation are as follows:

    1. Make a Rufucs 4.5 bootable USB pen drive and you need to download the Win-11 version 24H2 from Microsoft and put it onto the Rufus USB as instructed.
    2. Download the Intel appropriate IRST driver for your PC from the Acer support page, so that when you install Win-11 you will need to install this driver so that the Win-11 installation recognizes your M.2 SSD boot drive and you can continue the installation.
    3. Turn your PC off and put the Rufus installation bootable USB into your PCs USB port and reboot until the Win-11 installation begins and you can start the installation.
    4. After you have finished the Win-11 installation, make sure that you do all the windows updates until your Win-11 24H2 is up to OS build 26100.2894. which is the last build.
    5. Also make sure that your PC is running the latest bios version only when and after your Win-11 OS is performing perfectly and without any BSODs so that when you do a bios update you will not brick your PC.

    That is all the basic seps that you have to do and follow to make an installation Win-11 USB and install Win-11. Good luck and hope this helps you out.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • bogdanice
    bogdanice Member Posts: 17 Troubleshooter

    Hi,

    Have you fixed the missing driver issue?

    I have a similar problem, my product is Nitro ANV16-41. In my case I've tried that option with IRST driver and still no possibility to install Windows 11.

  • billsey
    billsey ACE Posts: 35,526 Trailblazer

    Well, of course an IRST driver wouldn't work with the ANV16-41 models, they are AMD based, not Intel. What specific issue are you having with Windows 11 on your ANV16-41? Is there a reason why you are reinstalling it rather than just using what shipped with the machine, or doing a factory reset?

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • bogdanice
    bogdanice Member Posts: 17 Troubleshooter
    edited February 4

    Hi Billsey,

    Thanks for your comment.

    The reason I want to install Windows 11 is because my laptop came with FreeDOS, this is how it was available in the shop I've bought it, it wasn't my choice.

    So I want to install Windows to make use of it.

  • billsey
    billsey ACE Posts: 35,526 Trailblazer

    Okay, I'm going to assume you have a license for Windows and have downloaded it from Microsoft to a flash drive. Go into your BIOS and enable the F12 boot menu. Put the flash drive into a USB port and reboot, hitting F12 early on to get that menu up. Choose the flash drive as your boot source. When the installer is up, choose to install Windows. When it gets to the screen asking where to install, use the tools to remove all existing partitions, then tell the installer to install to the unallocated space (the whole drive). The installer will then create any needed partitions and do the install. once it's finished, rebooted and activated, go to the Acer support site and download any missing drivers and the Acer support applications. That should be pretty much all you need.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • bogdanice
    bogdanice Member Posts: 17 Troubleshooter

    Indeed I have a license for Windows and ISO was downloaded from Microsoft (Windows 11 24H2).

    This is what I'm doing already:

    • F12 is enabled
    • Hit F12 and select to boot from USB
    • Windows setup screen is shown
    • Problem is happening when I have to select were to install, the installer doesn't seem to have a driver for a media device, it could be probably the SSD

    This is the screen where I'm blocked:

    I have no possibility to select the drive were to install Windows.

    I've download drivers for this product from its page here and at this point I've inserted a 2nd USB stick where I've copied the extracted zip for chipset, wireless and a few more drivers:

    Selecting the chipset folder, OK, it doesn't detect any driver:

    Checking that folder on my Linux laptop (a different one) it looks to me that the driver is intended to be installed from Windows GUI as it is .exe:

    I've tried to install Windows 10 PRO which I happened to have as I was using it for a virtual machine on Linux and same problem, cannot detect the laptop SSD, I cannot select the drive to install to.

    I could went to command line from Windows setup and used diskpart to create a primary partition, format it as NTFS but still no drive to select where to install (this was suggested in some forums or Youtube solutions)

    Any idea what is wrong? What can I try more?

    Thanks,

    Bogdan

  • bogdanice
    bogdanice Member Posts: 17 Troubleshooter

    Hi Billsey,

    Indeed, I have a license for Windows and ISO have been downloaded from Microsoft.

    As I'm a Linux user (a different laptop) I've burned it on USB using dd utility:

    sudo dd bs=4M if=Win11_24H2_English_x64.iso of=/dev/sda status=progress oflag=sync
    

    I've already enabled F12 prompt and I select to boot from USB when the laptop starts.

    Windows setup starts but I don't have the option to select where to install as that is the point when I have the message about missing media driver:

    I've downloaded some drivers from this product support page and extracted them on a 2nd USB stick which I connect after I see this screen and I browse to find a compatible driver:

    But it doesn't find any driver for chipset:

    Checking this folder on my other laptop (Linux) it looks to my that is intended to be used from Windows GUI as it is .exe and not suitable to be installed at setup time:

    I've followed some other solutions, namely to go to command line from setup and use diskpart to create a primary partition and format it as NTFS, which I've already done, but still same error and no possibility to select the drive.

    Any idea what is wrong or suggestion to try something else?

    Thanks,

    Bogdan

  • bogdanice
    bogdanice Member Posts: 17 Troubleshooter

    Uh, it seems two comments have been posted, sorry for this.

    After posting the 1st comment the page didn't show the comment so I've typed again the long comment.

  • billsey
    billsey ACE Posts: 35,526 Trailblazer

    OK, boot to the BIOS and show us what is displayed on this screen:

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • bogdanice
    bogdanice Member Posts: 17 Troubleshooter

    Hi, the information tab:

    Some more information that I've found after trying more things, I've booted with Hiren and tried to format the SSD and it was not possible, format failed reporting a huge number of bad sectors:

    Could be this the issue why the Windows setup doesn't detect the SSD? There is a primary partition there but unformatted. Trying to format it failed, could be something wrong with SSD?

    I've raised some questions to shop where I've bought it and they came with answer to install IRST driver, disable VMD and that there is nothing wrong with hardware!

  • billsey
    billsey ACE Posts: 35,526 Trailblazer

    Okay, your BIOS is showing a 1TB Hynix NVMe drive installed. RAW format is normal for a drive that hasn't been initialized, but not for one that is currently booting FreeDOS. Try booting to the Windows install flash drive, then use the Repair option to get a command prompt. You will use "diskpart" to look at the current partitions on the drive:

    list disk

    sel disk 0

    list part

    list vol

    Then show us the results.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • BillInTN
    BillInTN Member Posts: 13

    Tinkerer

    I'm not trying to hijack this issue. I've posted the same situation.
    I've got the same issue. Windopes won't recognize ANY ssd regardless of the settings in bios or what ever format I use. I get the no drivers found. YES I have added a copy of EVERY driver from the pred page.

    https://www.acer.com/us-en/support/product-support/Predator_PHN16-71/downloads?suggest=PHN16-71;1

    Nothing works. The machine will boot windopes 10-11 from an external enclosure. But not internally.
    Also each Linux distro I've tried will see and install to any of the ssd's I install internally. Bios does show each ssd as well. Just windopes is blind. Why I hate windopes.

  • bogdanice
    bogdanice Member Posts: 17 Troubleshooter

    Hi @billsey,

    Thank for precise commands.

    Unfortunately I've handover the laptop to warranty to clarify the format failure and billions of bad sectors reported.

    But before sending the laptop to warranty I've booted with Hiren and with a partition tool available there I've created one single primary partition (MBR) and type NTFS, but the format failed from partitioning tool as well as the low level format I did from command line (shown in picture).

    Until I have more information or the laptop back from warranty, I cannot do any more tries or tests :/

    @BillInTN - don't worry, your questions/remarks might help me or others with same problem.

  • billsey
    billsey ACE Posts: 35,526 Trailblazer
    edited February 16

    Yes, you really didn't want just one partition and MBR format. MBR hasn't been used since the days of Windows 7, and no modern OS will work well with it. Likely the issue is a bad drive and they should fix that for you.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • BillInTN
    BillInTN Member Posts: 13

    Tinkerer

    Well I have tried multiple ssd and they are done in either the mbr/ntfs which works for 10 but when I do w-11 installs I use guid/ntfs . It just seems to me like windopes 11 doesn't WANT to see the ssd. Each and every linux OS flavor I try will work. I've installed mint, buntu, suse, rocky(the redhat clone) and a few others. Each time clearing the ssd used to a blank guid/ntfs state. The bios sees the ssd's on the MB and shows them properly in bios.

  • bogdanice
    bogdanice Member Posts: 17 Troubleshooter

    As I'm still waiting for some feedback from local vendor about the SSD bad sectors and issue to install Win11, I'm following your post @BillInTN too. Have you tried other SSDs with this laptop?

  • BillInTN
    BillInTN Member Posts: 13

    Tinkerer

    Yes bogdanice I have tried 6 different ssd's of manufacture and size. Including the original 1tb ssd which is stuck in a update install loop at 64%. Totally useless. I've yet to format it as there might be some way to use the original backup or system install on it. I've even tried searching IT for the drivers needed with no luck.

  • bogdanice
    bogdanice Member Posts: 17 Troubleshooter

    Hi @BillInTN , @billsey

    I've got my laptop back from warranty, local seller service confirmed the SSD was damaged and told me they've replaced the SSD with one equivalent approved by manufacturer.. I hope this is really equivalent with the original 1TB Hynix NVMe …

    Checking BIOS it is not the same type of SSD. Curious enough, they returned my laptop with Windows 11 Pro already installed, all that remained for myself to do it was to activate it.

    I don't know how they managed to install Windows 11 on it, as after I've received from service I was not aware about the Windows being already installed and I've tried again with my kit to install Win11 having same issue: the SSD was not visible in the install setup! Either is something wrong with my kit (ISO downloaded from Microsoft and burned again on a new USB flash) or they've used some other procedure to install or detect the SSD.

    I've also noticed the BIOS was updated from 1.09 to 1.12 (latest available).

    I'll paste below my current BIOS info, maybe this will help you @BillInTN

  • billsey
    billsey ACE Posts: 35,526 Trailblazer

    Great news! I wonder why they installed Pro instead of Home? Pro is something like $100 more IIRC.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.