Constant BSOD's in Acer Nitro 5 AN515-58 for last couple of months

Labne
Labne Member Posts: 18 Troubleshooter
edited January 25 in Nitro Gaming

I've bought a Acer Nitro 5 AN515-58 more than a year ago. For the last couple of months i have been getting constant BSOD's. Well, not BSOD's instantly. Whenever i play games from high end (Call of Duty Warzone) to low end (Buckshot Roulette) my GPU suddenly stops working, my second monitor goes out and my pc freezes and comes back after some time. After that it is really slow and i get the BSOD when i'm closing my pc (sometimes i don't get them but it makes a .dmp file so i think it's the same thing?). I have tried every solution that i've seen; uninstalling my GPU Drivers from DDU and reinstalling the latest ones, updating BIOS, contacted the technical help operator and they said it happens because you have windows 11 pro so switch back to windows 11 home and i did a completely clean install, i have disabled NVIDIA High Definition Audio and NVIDIA Virtual Audio Device from Device Manager (i've seen that in a russian video), i have changed the battery plans, i have done a MemTest and it was without any errors, i have done lots of cmd commands like sfc /scannow and million others and nothing seems to be working for me. I was about to take it to my local Acer Technical Support and wanted to make SURE that i've done everything that i could before sending it there. Here are the .dmp files from my latest crashes.

I can recreate the problem whenever i want. When i open Performance Test app and run a full 3D Test it crashes about the start of GPU Compute. I was thinking maybe it was happening because my GPU is faulty/gone bad but it happens when i run CPU+RAM Configuration on extreme mode in OCCT too. I have no idea why it happens, it just does and my second monitor is black and my GPU stops working and my notebook slows and i close it and get a BSOD while it is closing.

This is the screenshot of BatteryInfoView, as you can see it is at 86,8% health. Maybe the battery is the problem? I have common electric shortages in my neighborhood and i always use my notebook while charging. It is pretty much open 24/7 and i don't use sleep mode.

One last thing. I want to learn what are the conditions of my warranty. I have opened my notebook twice, first when i bought i bought another ram for to make it 16GB. The second is after 8-9 months buying it (when the first BSOD's start to happen) i opened it to clean my fans. I just unscrewed the necessary ones for the right and left exposed fans and cleaned them very carefully with a slightly wet ear bud and i was careful not to make anywhere wet. I've disconnected my battery before both those times. And 1 month ago when i was at school a cream bottle exploded in my bag and got it all over the sides of my notebook. I knew nothing went in but just to be safe tried to open it and clean the excess cream. As i was opening 2 of the screws got worn because i was kinda panicking and now you can't unscrew them anymore, well not from regular screwdrivers. Anyways i kinda opened it from the side and cleaned the cream (there was just a teeny tiny bit) and closed it again. Do those conditions take away my warranty?
Thanks so much for reading and if commenting to help. I appreciate it so much. Have a good one.

[Edited the thread to add model number to the title]

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